Customer Service Deerfield
Resume:
Rochelle Cosby
Deerfield Beach, FL 33441
************@*****.***
Experience
Education
**/** – present
Dollar Tree Customer Service Rep
●Help customers locate and complete purchases.
●Answered questions about store policies and addressed customer concerns.
●Restocked and organized merchandise in front lanes.
●Maintained cash drawer of $100 per shift.
07/17 – 06/20
Coral Springs Cleaners Customer Service Rep
●Talked with customers, primarily face to face.
●Received incoming orders.
●Delivered completed orders.
●Recorded information into the computer for customer service.
●Followed all correct procedures and guidelines.
●Properly inventoried and sorted items.
●Immediately informed management of shortages or customer complaints.
●Assumed responsibility for all components of the job from start to finish.
●Responded promptly to customer needs.
●Performed additional duties as/when needed.
01/06 – 02/14
Barton & Miller Cleaners Customer Service Rep
●Ensured all equipment is working properly and ready for daily production.
●Maintained staffing schedules and workloads.
●Created and posted employee schedules.
●Handled paid time off requests.
●Ensured employee development, specifically new hires.
●Assisted in investigating customer complaints and adhering to claim policies.
●Met or exceeded department and company expectations.
●Performed additional duties as/when needed.
Everest University, AA Degree in Accounting
Pompano Beach, FL
Graduated: 2009
Deerfield Beach High School
Deerfield Beach, FL
Graduated: C/O 2001
Skills
●Customer Service (Internal/External)
●Communication Skills (Internal/External)
●Time Management
●Goal Oriented (Individual/Group)
●Multitasking
●Positive Attitude
●Intuitive
●MS Office
●Windows OS
●General Office Duties
●Organized
●Reliable
●Dependable
●Team Player
●Lead Worker
●Analytical
●Self-Starter
●Observant
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