SUNDAY TOYIN

No **, Roadmaker, Akure, Ondo State. 070********

adohaa@r.postjobfree.com

PROFILE SUMMARY

Highly organized, people-oriented individual with outstanding skills and expertise gained through 4+ years of working experience. Experienced in providing customer service to clients, conducting cash consolidation on a daily basis, preparing daily branch reports, and reconciling transactions according to the bank's procedures. Proven ability to offer guidance and assistance to the customers of a company in order to maximize loyalty and satisfaction. Handled 25+ customer transactions per hour, resolved 130+ customer accounts issues weekly, increased customer satisfaction by 10% in 6 months, and managed cash and records effectively. CORE SKILLS AND COMPETENCE

Highly organized, detail-oriented, and result driven, and possess effective leadership, communication, analytical, teamwork, adaptability, time management and problem-solving skills.

Outstanding ability to deliver high quality performance, focus on details and ensure accuracy.

Excellent ability to maintain a high level of confidentiality, help improve processes and support organizational growth and development.

Strong ability to multitask, and can ensure excellent service delivery without compromising standards.

Excellent ability to create and maintain rapport, build effective customer relationships and ensure client satisfaction.

WORK EXPERIENCE

TELLER DECEMBER 2019 – FEBRUARY 2021

UBA, Adeyemi College of Education, Ondo State.

Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.

Assisted with the training of 2 new tellers ensuring that they received a comprehensive education on proper banking policies.

Handled 25+ customer transactions per hour with extreme attention to detail, and responded to customer account inquiries totaling 130+ weekly accounts. ECONOMICS EDUCATOR (NYSC) OCTOBER 2018 – OCTOBER 2019 Day Secondary School, Army Barracks, Jubia, Katsina State.

Created lesson plans on Economics as a subject and taught creatively using various modern teaching techniques which resulted in easy assimilation in students.

Led and administered terminal tests and examinations with recorded pass marks of 85%, and ensured error-free recording of students' scores.

Recommended new teaching methods for the improvement in academic grades of the students.

CUSTOMER SERVICE OFFICER SEPTEMBER 2014 - OCTOBER 2015 Cherries Gift and Supermarket, Lagos State.

AREAS OF EXPERTISE

Monitoring and evaluation

Organization & prioritization

Inventory management

Database management

Administrative support

Teaching and learning

Curriculum building

Accounts handling.

Customer service

Problem-solving

Record keeping

Cash handling

Supervision

Leadership

Scheduling

Research

LANGUAGE

English, Yoruba

GENDER

Female

TECHNICAL SKILLS

MS Office

Provided customer service in person and over the phone, and effectively managed time to improve overall customer experience.

Implemented new customer service strategies successfully, increasing customer satisfaction by 10% in 6 months.

Operated POS cash register, handled an average of 92 transactions daily, and counted money in cash drawers to ensure the amount was correct.

Managed money effectively and reported transactions in personal records and company databases.

WARD ATTENDANT (SIWES) MARCH 2013 – JUNE 2013

State Specialist Hospital, Akure, Ondo State.

Maintained positive public relations and administered decisions by ethical principles.

Communicated effectively with members of the health care team and ensured to participate in quality improvement.

Participated in team spirit and unit morale concerns and maintained a safe work environment.

CLASS EDUCATOR JUNE 2012 – SEPTEMBER 2013

Prestige Nursery and Primary School, Ondo State.

Organised learning materials, planned lessons and taught creatively using various modern teaching techniques which resulted in easy assimilation in students.

Conducted extra-mural classes for students who were not fast learners and it resulted in easy grasping of the French subject.

Collaborated with other teaching staff to help ensure smooth run of daily academic activities.

EDUCATIONAL BACKGROUND

HIGHER NATIONAL DIPLOMA (HND) IN NUTRITION & DIETETICS 2018 Rufus Giwa Polytechnic, Ondo State.

NATIONAL DIPLOMA (ND) IN NUTRITION & DIETETICS 2014 Rufus Giwa Polytechnic, Ondo State.

NATIONAL EXAMINATION COUNCIL 2012

Dynamic International College, Ondo State.

REFERENCE

Available on request

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