Customer Service Center Supervisor
Resume:
Alajha Harriel
Sacramento, CA. 95841
***************@*****.***
Objective
My goal is to obtain a career in customer service and hospitality where I can grow and advance with a company where I can utilize my skills and gain further experience. Career Overview
Personable and responsible cashier with only a couple of months of customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I’m a hardworking mature teen in high school with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing, highly motivated, adaptable and driven to reach company goals. Skills
• Great People Skills
• Quick Learner
• Very Good Listener
• Call Center experience
• Customer Service Experience
• Multitasker
• Cashier experience
• Adaptive team player
• Strong organizational skills
• Energetic work attitude
Education
● Rosemont High School June 2016-July 2017
High School Diploma
● Folsom Lake River College August 2017- 2019
Business Degree
Experience
Active Network, Sacramento, Ca
July 2017- August 2017
Answered Calls, processed orders for camping and event tickets. Processed different forms of payments, offered alternatives and promoted company websites. Provided customer service, deescalated complaints, forwarded customers to appropriate departments for assistance. Checked business email for policy updates and important information. McDonalds, Sacramento, Ca
June 2016-July 2017
Took customers orders and collected payment. Id serve the customers with a smile and respectfulness. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints.
Smashburger, Sacramento, Ca
March 2018 - August 2019
I take orders, run food to customers, and buss tables. I am also a trainer at Smashburger. Training cashiers and managers basics like what to do and what not to do around the restaurant. Faneuil, Sacramento, Ca
August 2019 - February 2021
I was a CSR (Customer Service Representative) Answering calls, Applied for consumers to get health insurance, Worked with personal information, Provided excellent customer service, Always checked my email for updates on our system, Deescalated angry customers, and received great reviews, Educated consumers on how our program works, Provided consumers with carrier information to process forms of payment or if they had specific questions for their carrier.
References
Arquelle Colsen, Active Network
Call Center Supervisor
********@*****.***
Allison Einsel, Smashburger
General Manager
2
******@***********.***
Jason Reed, Faneuil
Supervisor
*****.****@*******.***
Faye Bailey, Faneuil
Supervisor/Trainor
3
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