Operational Manager Email Support

MIRZA AFZAL BAIG

Cell: 437-***-****, Email: **********@*****.***

https://www.linkedin.com/in/mirzaafzalbaig/

Highlights of Qualifications

Diligent, highly trained IT professional with over 10 years of dedicated and IT Team Lead, and Integration infrastructure with technical support, configuration, migration, managing task, and project management experience both abroad and domestically, skilled in identifying and leveraging opportunities to drive improvements in IT, best practices, and internal processes. Dedicated to resolving issues efficiently, facilities strategically, delivering optimal system up-time and providing superior client-focused, finely honed, relationship building, and communication analytical, technical, implements system enhancements, resolution skills. Core competencies: Technical Skills

Task Management Data Recovery & Migrations Client Relations Large-Scale Migrations Technical Issue Solver Data Statistical analysis Cross-Functional Teams VMware/Remote Support Technical Management Delivery Solution Statistical Analysis Acceptance Testing Ticketing/Tracking System Documentation Systems Analysis Technology leader Professional Experience

IT Technical Support T3/ Remote

ITEK Solutions, Richmond Hill, ON Till May-2021

Remote assistance using secured remote support software and a Virtual Private Network where available

Technical remote assistance using the latest in remote technology from our off-site support Clients Clinics

Maintenance and troubleshooting without the need for on-site technical support, Monitored email support

Solutions to hardware and software computer problems, able to handle a single or multiple business locations. Volunteer Worker

William Osler Health System, ON 2021

Volunteer Orientation Knowledge and meet the day to day needs on any given shift and weekends

Pandemic Volunteer Training and report to the Team Lead at the Lobby at the beginning of every shift

Screening/Way finding new roles for the hospital, and screening questions every time you enter visitor

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IT Project Operational Manager

Softseek Technologies Inc, Brampton, ON 2018 - 2020

Implemented routing software 24/7 within multiple branches online, developing IT strategies and policies

Distributed Planning and related modules focusing on Servers live cycling running and integrated applications

Performed Multiple tasks simultaneously while collaborating with IT team Managers to develop focused plans

Full-service capabilities covering end-to-end contract manufacturing, including project managed, and R&D

Briefed executive team regularly on technological risks and recommended resolve problem and solution

Involved teamwork in the decision-making process through online meetings to obtain feedback and ideas MIRZA AFZAL BAIG

Cell: 437-***-****, Email: **********@*****.***

https://www.linkedin.com/in/mirzaafzalbaig/

IT Section Supervisor

Dr.Sulaiman Al-Habib Medical Group, Riyadh, Saudi Arabia 1998 - 2018

Excelled in project management, content technology initiatives and providing advance healthcare environment

Analyzed and Assist in ensuring that procedure mapping is accurate running and will be up-to-date

Communicate organizational skills to the team and passion for running work on time and provide task sooner

Translate to between sites, present information and express complex ideas clearly and effectively to a technical

Functional requirements, technical specifications for the team in conjunction with technical expertise

Work validated and provide analyses for data privacy and preparation the business benchmarking

Networked Solutions for internet, remote access, and provided weekly and monthly statistics to management

Recommend to vendors for enhancement Clinical system and development for accurate patient results

Prepared technical Specification and tested data, to execute a demonstration and checking errors

Assisted 10 team members to track any delay of escalation in order to resolve issues and maintain time-line

Managed PACS and e-Health system backup, data security and control to prevent database loss

Highly flexible and we consistently add value to our customers by leveraging our range of services, expertise

Improved reliability of applications by consistently upgrading system software frequently preventing hacking

Managed operations of the organization, analyzing workflow and established priorities on a daily basis

Developed the IT Infrastructure and planning for medical equipment and communication devices

Remotely configured, upgraded and troubleshoot software problems and new device installation

Scheduled meetings with suppliers, vendors, and third-party providers to discuss product issues and solutions

Administered policies for the MS Servers configuration, AD access management, and MS Exchange security

Coordinated shift System Admin on the night scheduling of a seasonal team to ensure appropriate coverage

Secured and protected the system from hackers while maintaining Symantec security policy and control

Reviewed network policies and infrastructure to evaluate sub-optimal areas to develop, implement the solution

Ensured network and server infrastructure is maintained to meet industry standards and availability levels Training and Education

AWS: Cloud Practitioner, Architecture, Core Services, Cloud Introduction and IaaS, SaaS, PaaS IT Bringing training, Office 365, Connect Wise, VMware, ITIL Foundation. Diploma in computer

Petroman Training Institute

Karachi, Pakistan

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