Computer Operator Production Engineer

Ronald John Pierce

Waltham, MA *****

781-***-**** - ************@*****.***

https://www.linkedin.com/in/ronald-pierce-0b020798/

Professional Summary

Strategic Application Support Engineer skillful in troubleshooting and resolving application issues and performance deficiencies demonstrated over 30 years in technology roles.

EXPERIENCE

EnvisionPharmaGroup Glastonbury, Connecticut

Application Support Engineer II, October 2020 – Present.

Leveraging my years of support for the JAVA stack to fix issues and deploy code.

Using my knowledge of SPLUNK to help search logs to fix issues before they happen.

Sharing my knowledge of NOC operations to manage enterprise systems.

MicroFocus, Cambridge, MA

Application Support Engineer, March 2017 – 2020.

Automated deployment of license files across the enterprise which took hours and not days with manual deployment

Engineered a solution to solve compliance issues related with our backups.

Engineered a solution to bring down our data base engines gracefully with no data loss.

Engineered a solution to analyze database queries.

Engineered a solution to save local security policies and apply them to new 2016 servers as part of our migration strategy.

Engineered a solution to save server tasks and apply them to new 2016 servers as part of our migration strategy.

ikaSystems, Southborough, MA

Operations Analyst, Apr – 2015 – 2017.

Engineered a solution to monitor and restart adjudication engines using the bash shell

TierPoint, Marlborough, MA

EOC Technician, Jan 2015 - Apr 2015.

Monitored all data circuits as well as systems and applications.

BOSE, Stow, MA

Data Center Analyst, Aug. 2014 – Jan 2015.

Monitored and installed/improved the DC infrastructure as well as the monitoring systems.

Genesys, Burlington, MA

Production Engineer, Jan. 2014 – Aug 2014.

Monitored and upgraded systems on an Oracle/JBOSS platform.

Monster.com, Boston, MA

NOC Engineer/System Admin., 2013 - 2014

Monitored Monster application, environmental alerts as well as the two data centers.

EarthLink, Marlborough, MA

Data Center Engineer, 2007 - 2013

Engineered a solution to monitor temperature of a remote node using the bash shell.

Monitored and installed/improved the DC infrastructure as well as the monitoring systems.

Digital Federal Credit Union, Marlborough, MA

Computer Operator, 2004 - 2007

Provided operations support to all departments which included process monitoring, report generation and backup support for all data center hardware.

Hewlett-Packard, Littleton, MA

Computer Operator, 2003 - 2004

Provided backup and hardware support for all data center hardware.

Education

Fitchburg State College, Fitchburg, MA

Bachelor of Science, Computer Science, 1990

Skills

Quality assurance

Technical issue resolution

Performance analysis

Customer support

DevOps principles

Coding and modularization

Data analysis

Bug tracking

Agile methodology

System analysis

Java/C/C++

Windows and Linux

Enterprise technologies

Excellent diagnostic skills

Python and Bash proficiency

PowerShell

SQL understanding

Oracle

VMware VCenter Administration

Citrix

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