Operations Analyst Manager

ELIJAH SAMUEL ELEOJO

MTN Regional Office #* Civic Center Road, Kano.

Phone: +234 803-***-**** email: ******************@*****.***, ******.******@***.***

PROFESSIONAL SUMMARY

I have substantial experience and outstanding skills in accounting and finance, customer and people management and few years in marketing and media, I am accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. I also possess an excellent interpersonal skill, ability to work well with others, in both support and managerial positions.

CORE COMPETENCES

Accounting and Financial Management, oral and written communication, Interpersonal relations, Customer Relationship Management, MS Office Expert, Efficient problem solver, Exceptional phone etiquette, Inter-departmental collaboration.

EXPERIENCE

08/2012 until present

Finance Operations Analyst at MTN Nigeria Communications Limited Kano, KN.

I manage the company's petty cash for Abuja region financial transactions, prepare daily activities report and post daily transactions on ERP accounting software in accordance with acceptable accounting standards.

I ensure that all documents for financial transactions are supplied and I file them.

I audit all transactions to ensure that they are done in line with company’s procedures and policies.

I manage all internal stakeholders to ensure smooth operations on daily basis.

I follow up with staff to ensure that their cash advances are duly retired as at when due.

I handle bank reconciliations and other bank related transactions.

I prepare monthly and annual financial reports.

01/2012 to 08/2012

Inventory officer /Admin/Accounts Officer &Team Lead at Premium First YISAB

I managed staff operations, inventory, kept company's books of account and prepare financial report, managed and also received and escalated walk-in customer issues to the back end and followed up to ensure that issues were resolved timely.

06/2010 to 01/2012

Online Customer Service Representative/Team Lead at CNSSL Contact Centre Limited

I managed MTN subscribers' online, escalated issues that could not be resolved at first call and followed up for timely resolutions.

I coordinated the team members and team's activities, offered MTN branded customer service and experience, educated both internal and external customers on MTN products and services, received callers' service requests and resolved them, and I kept MTN subscribers abreast of products and services.

01/2005 to 01/2007

Relationship Officer at FIO Nigeria Limited

I represented the company in contract bids, maintained relationship with existing customers and handled issues of sub-contracting, outsourcing and procurements.

EDUCATION

In Veiw

Masters: Business Administration, Finance & Investment at Ahmadu Bello University Zaria, KD, Nigeria

2006

Post Graduate Diploma: Financial Management at National Open University Of Nigeria (NOUN) Lagos, LA, Nigeria

2004

Higher National Diploma (HND): Accounting at The Federal Polytechnic, Idah Idah, KG, Nigeria

1999

Ordinary National Diploma (OND): Financial Studies at Federal Polytechnic Nasarawa, NS, Nigeria

PROFESSIONAL AFFILIATIONS

Chartered Institute of Finance & Control of Nigeria (CIFCN)

REFERENCES

Referees: To be provided on request.

Contact this candidate