QA Lead/Manager

Prashanthi Karpuram

Washington D.C Metro area (**0) 813 - 5879 ***********@*****.***

QA Manager

Results oriented Quality Assurance Manager and agile scrum master with over 12 Industries and United States Census Bureau with manual and automated testing.

Experience in leading multiple teams both onsite year’s professional experience working in Healthcare, Government, Insurance and offshore.

As a QA Manager, I handled UAT and Production cut overs along with developing high-level scenarios, work assignment, tracking test team activities.

Handled emergency situations by coordinating team members and working with developers to minimize application downtime.

As a subject matter expert, mentored junior members of the team.

As Senior Test Engineer, I developed comprehensive test cases, test procedures and test scripts using requirements, design documents and Use Cases to support quality deliverables for the complex MMIS application deployed to the state of Washington, MD Think deployed to the state of Maryland.

Strong knowledge of Software Development Life Cycle (SDLC) and QA Methodologies with extensive experience in testing Web-based, Mainframes and Client-Server applications on different environments.

Experience with HIPAA-EDI Transaction set Standards 837(P/D/I), 835, 834

Involved in Agile Methodology process.

Good understanding of Database Management Systems (Oracle, SQL Server), Proficient in SQL Programming for testing database integrity.

Experienced with testing tools such as Selenium, HP Mercury Interactive WinRunner, Test Director, Quality Center, Quicktest professional, Test Manager, and Clear Quest and Jira for Quality Assurance.

Experienced with writing automation test scripts, executing, debugging and reporting reports to management.

Expertise in performing different types of Testing: Black box, Module, Integration, Regression, Functional, System, User Acceptance Testing, Positive & Negative and sanity.

Proactive, strong minded were able to motivate a team and recognize good talent and bring out the best out of everyone.

Objective: An Enthusiastic and out-going individual, with good ability to interact with colleagues. Team player with proven presentation Skills and Leadership Qualities.

Technical Skills

Operating System windows, UNIX

Languages Java, Java Script, VB Script, SQL, PLSQL, .net

Database MS Access, Oracle 8i/9i,11,12c,18c, Sql Server, postgres

Packages WordStar, MS Office, MS Project, Excel, PowerPoint, Ultra Edit

Automation Tools Mercury Quality Center/Test Director, Win Runner, Quick Test Pro, Clear Quest, Clear Case, Jira, Selenium and Version 1, ALM.

EDI Tools EDI Transaction support tool, Thin Client Project, USI Inquiry, Claredi, MHS, Audit Studio, core ftp, specbuilder

Status: US Citizen

Education

Master’s in commerce, Osmania University, Telangana, India.

Bachelor’s in Commerce, Osmania University, Telangana, India.

Diploma in Computers, Telangana, India.

PROFESSIONAL EXPERIENCE

Census Bureau: Suitland, MD Jan’20 to Feb’21

Operations Manager:

ETSB: Enterprise Testing Service Branch conducts testing activities for all current surveys in census bureau.

Responsibilities:

Leading daily test team status call

Leading weekly status calls with clients

Leading programs relating to current surveys

Leading test efforts and responsible for deliverables to clients

Responsible for coordinating between client and team

Involved with client meetings

Responsible for tracking daily status and prepare weekly and monthly reports

Involved in Hiring & interview process of resources

Responsible for Resources schedule & efficiency

Responsible for Planning task allocation

Established QA process

Influenced decisions in proposing solutions to product owners and clear roadblocks for customers.

Implemented innovative enhancements to daily operations.

Involved in training and performance evaluation of all QA leads

Responsible to deliver QA documents & reports to project manager

Focused on continuous QA improvements including usage of appropriate testing tools, test techniques.

Gathering and present test metrics and testing activities for the project to key stake holders

Monitoring all the QA activities, test results, tracking defects, root cause analysis and identifying areas of improvement

Environment: ALM, SBM, Redmine, Oracle, postman

ManTech International Corporation: Columbia MD Aug’19 to Dec’19

Senior QA Specialist

MTST: The Marketplace Testing Support Team (MTST) provides independent testing of the systems that comprise healthcare.gov, enabling Federal and State-Based health insurance Marketplace operations. It provides Marketplace eligibility or Medicaid eligibility expertise to analyze CMS Marketplace requirements for healthcare.gov

Responsibilities:

Responsible for Team Assignments and tracking test efforts.

Responsible for test deliverables.

Responsible for Reviewing test case documents.

Responsible for maintaining defect documents.

Liaison between test team and development team.

Responsible to report to QA Manager.

Plan, conduct, monitor the test and inspecting the products to ensure its quality.

Environment: Microsoft Office, ALM, Oracle, Soap UI, Rest API, Mark logic, Postman,

DHS: Department of Human Services, Linthicum, MD Jun’18 to July’19

QA Manager/Scrum Master

Child Support Administration: The Maryland Child Support Administration (CSA) works with both parents to provide financial, medical and emotional support their children need to grow and thrive. CSA is a part of MDThink project. The project is developed using Agile Methodology.

Responsibilities:

Responsible for maintenance of Test Case, Test Scenarios, Test scripts and Test Execution based on the user requirement.

Responsible for Team scrum activities including team daily status,

Responsible for conducting Sprint planning, creation of user stories in version one, conducting sprint retrospective.

Responsible for reviewing, tracking automation test cases and reporting to management.

Responsible for sprint deliverables.

Lead the QA team, responsible for defect tracking, ticket assignment and deliverables.

Responsible for demos at the end of each sprint to the users.

Conducted team meetings with users to gather requirements.

Reporting issues to manager.

Responsible executing scenarios in Corticon.

Responsible for API testing.

Responsible for performing regression, functional, database and smoke testing.

Lead QA training sessions for client's full-time employees.

Lead User Acceptance Testing sessions for client's business users.

Responsible for gathering requirements if needed.

Environment: Microsoft Office, JIRA, Version One, Postgres, angular js, Trello, slack, Corticon, Confluence, WINSAP

CNSI: Gaithersburg, MD Jun’12 to Jun’18

Senior QA Lead/ SME

Washington Medicaid Management Information System: WAMMIS is a web-based, automated medical claims processing and management information system for processing and payment of Medicaid claims, providing necessary information for use in the management of the State’s Medicaid program developed in java.

Responsibilities:

Responsible for maintenance of Test Case, Test Scenarios, Test scripts and Test Execution based on the user requirement for both manual and automation.

Reporting defects counts in system and UAT period to management

Performed data integrity testing using sql scripts against oracle database

Responsible for Iteration, Integration, system, functional, regression, sanity and smoke testing.

Responsible for UAT support.

Ability to working independently to verify and validate the complex test scenarios.

Good knowledge of claims, edits, pricing, adjudication, reference, rate settings, provider, Client, pharmacy sub-systems.

Experience in Medicaid information system

Responsible for system testing in agile methodology

Involved working in Correspondence and reports.

Interaction with Development team.

Responsible for meetings with the client and with the Development.

Strong application knowledge

Strong in functional, integration, sanity & UAT testing

Experience in performance testing

Responsible for test estimates and testing effort to the manager.

Responsible for hiring and interview process.

Presenting testing status and competency in the meetings and to the manager.

Analyzing test results to discover any issues.

Responsible for testing new request changes relating to application

As a Subject matter expert mentored testing team on various modules

Involved in go-live activities.

Evaluating daily standup’s and tracking status of offshore team. Assigning work to offshore team.

Weekly reporting to test manager on progress and escalation of Test Issues and Risks.

Self-Evaluation to monitor own work to improve quality.

Environment: Microsoft Office, JIRA, Oracle, Toad, Java, J2EE, Selenium, Clear Case, Clear Quest, Cogon’s, Edifecs, SoapUI, specbuilder

CNSI: Gaithersburg, MD Sep’08 to Oct’10

Senior QA Engineer/SME

South Dakota Medicaid Management Information System: The SDMMIS is a web-based, automated medical claims processing and management information system

Responsibilities:

Responsible for creation of Test Case Documents for Iteration, Regression &Integration testing.

Involved in Test Execution.

Involved in validating the Requirements and use case mappings from the requirements matrix.

Test Defect Reporting and management within Rational ClearQuest.

Maintenance of Test case, entry and exit documents in Rational Clear Case.

Responsible for Test execution documentation and defect verification.

Involved in back-end testing by writing SQL queries in Toad to check proper data is populating into the concern tables.

Extensively worked in claims, edits, pricing and adjudication.

Knowledge of provider subsystem part of SDMMIS application.

Extensively worked with Reference subsystem part of SDMMIS application.

Extensively worked with Interfaces relating to claims and reference.

Knowledge of Case Management subsystem part of SDMMIS application.

Worked with core ftp, worked with Audit Studio, report generating tool.

Weekly reporting to test manager on progress and escalation of Test Issues and Risks

Interaction with Development team.

Environment: Microsoft Office, ClearCase, ClearQuest, Toad, Core ftp, Java, J2EE, Cogon’s.

Independence Blue Cross, Philadelphia, PA Aug’07to Dec’07

EDI QA Analyst

Private Fee-For-Service (PFFS): is a Medicare Advantage (MA) health plan, offered by a state licensed risk bearing entity, which has a yearly contract with the Centers for Medicare & Medicaid Services to provide beneficiaries with all their Medicare benefits plus any additional benefits the company decides to provide.

Responsibilities:

Responsible for Testing to coordinate the Regression, Systems, Integration, User Acceptance and Technical Stability testing of Veridign Private Fee for Service.

Involved in validating the functionality meets the approved business and systems requirements.

Providing input and status to the IS Testing test lead for project reporting and project plan updates.

Providing weekly status reports to the IS Testing test lead.

Status reporting and updates.

Creation and Documentation of Test Scenarios.

Creation and Documentation of Test Scripts.

Maintaining Test Execution.

Test Defect Reporting and management within Mercury Quality Center.

Test execution documentation and screen prints.

Wrote SQL queries in Toad to check proper data population in application tables.

Creations and maintenance of the eBusiness EDI MS Project Plan.

Test Issues and Risks escalation and mitigation.

Maintaining the Overall Test Matrix.

Created and Executed Test Scripts. (ANSI X12 837 P/I/D, 835,997.)

Weekly reporting to test lead/manager on progress and issues.

Involved in positive test cases, negative test cases and technical stability testing. Most of the testing is manual testing.

Environment: Ultra Edit, Microsoft Office, Crimson Editor, Mainframes, USI Inquiry, Thin Client Project, EDI Transaction support tool, Claredi, Windows XP/2000, HCFA 1500, UB92, Quality Center, Toad, QTP.

Independence Blue Cross, Philadelphia, PA Jan ’06 to Jun ‘06

Business Analyst

Worked in various capacities as Business Analyst, QA analyst, to provide solutions to eBusiness on Provider Outreach Initiative

Responsibilities:

Answer/initiate inbound/outbound calls and emails. Perform provider analysis.

Outreach for par, non-par doctors, Behavioral Health and Ancillary.

Recorded provider details along with the outcome of the discussion into an access Database.

Investigated and documented the errors using Test Director, Coordinated bug resolution with the development teams.

Provide necessary data for reporting. educating par and non-par providers.

Investigate open issues for ebusiness, reporting and tracking progress to eBusiness.

Facilitate issue resolution between practice management vendors and providers when necessary.

Actively involved with the production support team.

Implemented scenarios to compare expected results.

Created and Modified X12 Data using Crimson Editor and Executed in Claredi.

Created and Executed Test Scripts. (ANSI X12 837 P/I.)

Maintained user list and gave regular updates to the QA Manager.

Trained analysts in 837 P/I, perform provider analysis.

Environment: Test Director, Ultra Edit, Microsoft Office, Crimson Editor, Mainframes, USI Inquiry, Thin Client Project, EDI Transaction support tool, Claredi, Windows XP/2000, HCFA 1500, UB92.

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