Curriculum Vitae:

Rachel Davis

+27-63-303-**** adoh1b@r.postjobfree.com Middleburg, Mpumalanga

Surname: Davis

Name: Rachel

Date of birth: 13/03/03

ID number: 130**********

Drivers License: None

Language: Fluent in English and Afrikaans. Excellent verbal, written and reading skills.

Hobbies: Reading, Painting, Drawing.

Telephone number: 062-***-****

Email address: adoh1b@r.postjobfree.com

Work Experience

Munnik boutique

Sales associate/Dec 2019-Dec 2020

Description of duties:

I had welcomed customers upon their entry, helped them find a perfume suited for them and assisted them at the pay point. I had assisted customers in finding their new signature scent among our range of perfumes. I would weekly re-stock jewelry and perfume displays. Promoted the sales and new arrivals to loyal customers as well as potential customers. Assisted customers in finding jewelry that would complement them well.

Reason of resigning: I had received the opportunity to work at Olifants River Lodge.

Reference : Marie Munnik 079-***-****.

Olifants river lodge

Hostess and waitress /February 2021-Present

Gramadoelas bar and restaurant February 2021-Present

Description of duties

I have to answer customer inquiries and resolve issues promptly while monitoring the dining room to ensure optimal guest experiences. I also bus tables, present menus, seat customers, and assist waiters with drink orders.

Receptionist / February 2021-Present

Description of duties

I answer customer inquiries regarding accommodation at the hotel via emails and phone calls, as well as assist co-workers with ensuring all filing is up to date for yearly auditing. I also ensure customer satisfaction. I ensure the clients have paid the deposit for the bookings and the rest on arrival.

Bar lady / February 2021-Present

Description of duties

I recommend certain liquors to the customers based on other liqours they have an interest in this way they can try something new, I also make and serve their drinks to them. I have an 80% satisfaction rate with all the customers I serve. I am friendly, welcoming, likeable and enjoy building a professional relationship with the customers so that they always return. The customers always receive their drinks as soon as possible

Reference : Marlene Maree 079-***-****.

Key Competencies’

Salesmanship

POS system operation

Trained two underperforming waiters in salesmanship methodology, increasing their sales to meet company average as well as increasing their confidence with their salesmanship

Trained in Liquor, wine and food service.

Excellent basic math skills.

Excellent computer skills.

Interpersonal

Consistently achieved over 90% average satisfaction rating on customer feedback surveys.

Bilingual English and Afrikaans.

Possess excellent conflict resolution skills in case of customer dissatisfaction.

Works great with team members as well as independently.

Education

National Senior Certificate 2020

Hoërskool Kanonkop Middleburg, MP

Personal summary

An experienced server bringing enthusiasm, dedication, and exceptional work ethic. Trained in customer service. High energy, fast learner and outgoing with a dedication to customer satisfaction. Has a background with customer service, working well under pressure and cash handling. Fluent in English and Afrikaans with excellent verbal and written skills. I am honest, a hard worker and reliable.

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