Travel Agent/Travel Coordinator

HEIDI BOSER

**** ******** ***. **

Saint Michael, MN 55376

612-***-**** / *****.*****@*****.***

PROFESSIONAL SUMMARY

Confident and hard-working professional with 20+ years of customer service experience with a proven ability to manage key client relationships. Outgoing and personable, comfortable communicating with people from diverse occupations, backgrounds, and cultures. Able to quickly adapt to client needs and provide customized solutions in a professional manner. Highly organized with ability to multi-task effectively and meet deadlines.

EXPERIENCE

CHAMPION

MINNEAPOLIS, MN

Associate Merchandiser 1/2019 to 3/2020

Same responsibilities as below but with the addition of the following job functions:

Assist Key Accounts (Foot Locker and Finish Line) in Assortment recommendations

Coordinate Review Seeding for Champion product

Oversee Headwear, Socks and Graphic needs for accounts

Travel to Key Account milestone meetings to assist with presentations and delivery of product

C9 CHAMPION

MINNEAPOLIS, MN

Associate Merchandiser 10/2014 to 12/2019

Same responsibilities as below but with the addition of the following job functions:

Oversee and manage Women’s C9 Outerwear business

Manage PLM system for Women’s business – Create and maintain line sheets and products

Manage and oversee Sample Coordinator duties

Manage Graphics for C9 Women’s

C9 CHAMPION

MINNEAPOLIS, MN

Assistant Merchandiser 3/2011 to 10/2014

Analyze active wear market trends, gathering information from decision key, benchmarks, and competition; provide findings and recommendations to merchandising manager

Assist the merchandising and design team prepare for milestone meetings by recording and organizing the arrival of Design samples, preparing them for review and coordinating with the Designers/Mangers to ensure all sample needs are met

Coordinate with design team to ensure all necessary support materials are available for reference

Oversee all Buyer sample needs for the Minneapolis office which includes, but is not limited to: ordering samples, following up with vendors regarding late or incomplete sample shipments, maintaining an orderly reference collection, and dispatching them to Target associates

Review each sample to ensure the design and quality is correct and alerts management of any inconsistencies

Work with Target team to ensure all samples are provided in a timely manner

Aids in development notes and tasks, most often as output of cross functional team meetings and weekly internal team conference calls/downloads

Communicate clearly and effectively with internal and external business partners

HANES

MINNEAPOLIS, MN

Office Manager 03/2010 to 03/2011

Assist over 30 employees, as well as all visiting employees and Target Guests

Order, organize and take inventory of all office supplies

Ensure all office equipment is maintained in proper working order by initiating and overseeing any necessary repairs

Manage and coordinate all shipping to and from the Minneapolis Office

Coordinate conference room calendars

Order and set-up all food and beverages for meetings

Responsible for all communications with Piedmont Reality Management (property management company) pertaining to issues or problems with the office

Coordinate with HR on new employee hires to insure they have all equipment and supplies needed

Schedule travel for managers

Reconcile all expense reporting for managers

All administrative tasks and responsibilities as assigned

Assist the General Manager and Team Lead in presentation projects

Assist in Milestone Meeting preparation

Unpack all sample shipments and distribute to correct personnel

EDUCATION

COMMUNICATIONS 1999

ST. CLOUD STATE UNIVERSITY, St. Cloud, MN B.A.

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