Richard Chesniak
Chandler, AZ ***** 312-***-**** *********@*****.***
Summary
Client Servicing and Operations Professional with over 20 years of experience in Banking Operations and Securities Processing. In depth understanding and experience in electronic funds transfer, dividend /interest processing, domestic and global trade settlement and overdraft monitoring. Consistently maintain strong relationships with external clients, peers and staff. I actively seek challenges and opportunities for professional development.
Skills
High-pressure environments
Microsoft Office
Workforce training
Client relationships
Troubleshooting and problem solving
Cross-functional communication
Project management abilities
Experience
TECHNICAL COORDINATOR, INVESTMENT MANAGEMENT LIAISON GROUP 2016 to 03/2021
THE NORTHERN TRUST COMPANY - Tempe, AZ
Acted as primary contact for multiple third-party Investment Managers.
Processed electronic funds transfer instructions received from clients.
Monitored and advised clients regarding domestic and global overdrafts.
Monitored and reported all cash exceptions to avoid account servicing losses.
Acted as point of escalation on complex client Inquiries.
SR. CLIENT SERVICES REP, GLOBAL FUNDS SERVICES 2013 to 2016
THE NORTHERN TRUST COMPANY - Chicago, IL
Resolved client service issues regarding cash management, trade
instructions, settlement and income breaks.
Monitored overdrafts and provided daily cash management for multiple
currencies.
Tracked failed trades in all markets and provided daily status updates to
Investment Managers.
Provided training and daily assistance to junior reps.
SENIOR CONSULTANT, OPERATIONS AND TECHNOLGY 2006 to 2013
THE NORTHERN TRUST COMPANY - Chicago, IL
Provided back-office support to Hedge Funds Services
Identified and resolved complex client income entitlement issues.
Monitored exception levels to ensure timely resolution.
SENIOR FUND ACCOUNTANT, DAILY VALUATIONS 2005 to 2006
THE NORTHERN TRUST COMPANY - Chicago, IL
Reconciled cash, shares and income in daily valued accounts.
SECTION MANAGER, OPERATIONS AND TECHNOLOGY 1998 to 2005
THE NORTHERN TRUST COMPANY - Chicago, IL
Supervised a staff of 12 in the timely processing of dividends, bond interest and mortgage-backed securities
on DTC and Fed held securities.
Interviewed job candidates and evaluated employee performance through annual reviews.