Jana Mitry

Customer Service

Organized and dedicated Administrative Assistant with proven track record of providing exceptional

customer service in fast-paced environments. Offering keen attention to detail and strong decision making

skills fo manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent

or team environments.

e Contact

Address

Beirut, Lebanon

2021-01 -

2021-08

Phone

76537126

E-mail

mitrjanal @outlook.com

Osis

Inbound and outbound

calling

2019-02 -

(2020-12

Complaint resolution

Report preparation

Self-direction

Creative problem solving

Administrative support

Receiving support

2018-04 -

2019-12

@ Work History

Administrative Assistant

Spectrum Real Estate, Mkalles, Beirut

© Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

Evaluated account and service histories to

identify trends, using data to mitigate future

issues.

© Improved customer satisfaction ratings by

addressing issues and fostering timely resolution.

Administrator

Noha Moawad, Jal E! Dib, Mount Lebanon

© Delivered clerical support by handling range of

routine and special requirements.

Evaluated office documentation to check

accuracy and complete missing pieces, avoiding

delays and maximizing team productivity.

© Assisted in training temporary employees for

special projects

© Verified salaried and hourly employee time cards

to prepare accurate bi-weekly payroll.

Customer Service Agent

Global Business International, Antelias, Mount

Lebanon

© Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

@ Provided primary customer support to internal

and external customers.

© Education

2016-07 -

(2016-07

2021-07 -

2021-07

High School Diploma

Adventist Secondary School - Bouchrieh, Mount

Lebanon

Majored in Advertising

Lebanese International University - Mkalles, Mount

Lebanon

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