Desktop Support Office 365
Resume:
RAJESH PATEL
Mobile: +916********* E-mail: adogvv@r.postjobfree.com
CAREER OBJECTIVE & OVER ALL EXPIERENCE IN IT SUPPORT FIELD
To work in an atmosphere that provides me an opportunity to explore my potential in a way beneficial to the company, the society as well as me. Seeking a challenging and growth- oriented position in a premier project management organization and to contribute my skills for the development of the Organization.
EDUCATIONAL QUALIFICATION
Name of Course
Board/University
Year of Passing
Percentage
B.E.(CSE)
RTMNU-NAGPUR
2013
56
H.S.C.
C.B.S.E.
2008
64
S.S.C.
C.B.S.E.
2006
60
ENGINEERING FINAL YEAR PROJECT: AUTOMATED SYSTEM ADMINISTRATION IN LINUX
TECHNICAL SKILS
A+, CCNA, In HCL Info system Training center Hyderabad.
Router Configuration & Troubleshooting
Window & Ubuntu OS Installation, configuration, S/W Installation, S/W Configuration, DM, GHOST, OS Backup and Restore.
Formatting system through sccm, Pen drive & licensed cd.
Complete hardware & Technical system problem resolves.
Configuration & installation of outlook mailbox & Thunderbird application.
Network printer configuration & Maintenance work.
VC Device configuration & Take care.
Manage Office 365 Admin center portal.
Outlook 365 & MS Team support.
Asset Management.
CURRENT COMPANY : CMSIT SERVICES PRIVATE LTD INDORE EXP: Jan-2020 to Present
Working for : Reliance Retail Limited State office Indore
Position : Senior customer support Engineer
Working for CMSIT Services Private ltd Indore from Jan 2020 to till date.
CURRENT WORK ENVIRONMENT
Office 365 Admin portal managing.
Trouble shooting outlook mail problems & keep all mail within Enterprise-Vault.
Resolving the Mobile App related problems of employees. (Installing Intune portal, hub, Boxer).
Resolving the VC related issue, voice problem, presentation, camera issue etc.
Maintain All System in Domain Area & Network.
Providing L2 level IT support to All employees( Desktop, Laptop, Mac & mobile related issue)
Providing Citrix support
Providing SAP Login & SAP server support.
System hardening or Bios hardening.
Basic configuration of cisco routers & switches.
Office role out support.
Supporting Applications for meeting (Jio Meet, Meet me, MS Team).
LAST COMPANY : LANCESOFT INDIA PVT. LTD. INDORE EXP: Jul-2019 to Dec-2019
Position : System Administrator L-1
Worked for Lance soft India Pvt Ltd. From July 2019 to Dec 2019
CURRENT WORK ENVIRONMENT
Office 365 Admin portal managing.
Like User Official Mail ID’s creation and deletion.
Providing permission on mailbox
Team mail id creation & add member on team mailbox
Providing permission for member to send as & on behalf access.
License assigning (E3, E5.) & complete troubleshooting.
Mail archiving, creating .pts locally.
MS offiie0365 outlook configuration in system.
Installation Intune company portal outlook 0365 application for mobile user.
Job diva Portal admin access.
PBX server admin access.
Managing Firewall admin access.
Maintain All System in Domain Area & Network.
Resolving the Mobile App related problems of employees.
Full troubleshooting of VC Equipment.
Treble shooting outlook mail problems & keep all mail within Enterprise-Vault
PREVIOUS COMPANY : AFORESERVE.COM EXP: Mar-2018 to June-2019
Parent Company : HP
Worked for : Reliance Jio Infocomm Limited State office Indore (M.P.) Position : Desktop Support Engineer
Worked for Aforeserve.com from March 2018 to Jun 2019
WORK ENVIRONMENT
Working in Ticket Tool Service request and Incident management.
Resolving the ticket assigned by NHQ team to our Group.
Maintain All System in Domain Area & Network.
Format configure new system & Join in Domain.
Resolving the Mobile App related problems of employees.
Resolving the VC related issue, voice problem, presentation, camera issue etc.
Monitoring of Routers and Switches of Cisco.
Desktop, Thin client and Laptop installation and maintenance.
Treble shooting outlook mail problems & keep all mail within Enterprise-Vault.
Basic configuration of cisco routers & switches
Office role out support.
Office0365 outlook configuration in system.
FIRST COMPANY : HCL SERVICES LTD EXP: July-2014 to June-2015
Worked for : AIR INDIA, PUNE
Position : ASSOCIATE- ENGINEER
Worked for HCL Services ltd from July 2014 to June 2015.
HCL WORK ENVIERNMENT
Responsible for Maintenance Management inside Network & Operations, This task is to ensure that faults are solved in line with the related Service Level Agreements to minimize the impact on services.
To ensure that the routine preventive maintenance programs are carried out on a regular basis.
To handle all faults, which could occur in the equipment installations on site including.
To keep all documentation and systems updated regarding the installations, Property, systems, procedures and escalations for all site.
Manage HAJ Operation.
Manage the security policies of Nacil I & AI on all assets.
Asset management i.e. keeping records of each and every asset present at the location.
Managing all LAN at City office and Airport office.
Manage all other software on Client side used in NACIL P Com, Liaison, SITA and web based application.
Working in Server and Clients environment. (Windows server 2008, Windows 7 & XP) Configuration Network & local printers i.e. Laser jet, Deskjet, Epson, brother, Office jet,
Configuring and troubleshooting Email Client (i.e.ms outlook, IBM lotus note, web mail)
STRENGTH
Punctuality and good Time Management.
Believe in Hard work to achieve my Goals.
Comfort with new people and maintain long term relation.
HOBBIES
Playing volleyball.
Interest in politics.
Listening to music.
Watching cricket. PERSONAL PROFILE
Father’s Name: Mr. Mahasingh Patel
Date of Birth: 21/July/1990
Nationality : Indian
Languages : English, Hindi
Marital status: Married on 24/June/2014
PLACE -INDORE DATE: 04-02-2020
ADDRESS: Villa.Bandhi Dhana, Thana Mahuljhir, Teh-Tamia, Dist-Chhindwara 480559, M.P. (INDIA)
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