HANNAH BROWN

202-***-**** adoguy@r.postjobfree.com

Washington, District of Columbia, 20001

EDUCATION

Old Dominion University Norfolk, Virginia May 2021

Bachelor of Science in Business Administration

Major: Business Management

Minor: Business Analytics

RELEVANT COURSEWORK

Probability, Decision Analysis & Business Statistics, Statistical Data Analysis and Business Statistics, Managerial Economics, Contemporary Organizations and Management, Business Development, Business and Society

RELEVANT EXPERIENCE

Community Tech Washington, District of Columbia June 2021 to Present

Technology Agent

Participate in quality calibration and validation sessions

Resolve technical issues and act as the tech support advocate when dealing with technical processes

Improve productivity by highlighting deficiencies and recommending a change in tools, training, processes, reporting, and employee engagement

Facilitate customer resolution for escalated calls and engage the necessary technical support

Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied

Report operational achievements and progress to the department manager on a regular basis including improvement of action plans

Work with other staff members to ensure operational consistency

Build relationships with other IT companies, schools, nonprofits for increasing CT customer base

Creating and implementing the source code of new applications

Working knowledge of programming languages such as Java and ORACLE

Software design and programming principles

Hampton Road Alliance Norfolk, Virginia October 2020 to May 2021

Business Intelligence Intern

Assisted the business intelligence team in researching the business environment of Hampton Roads

Collected necessary statistical and demographic data for marketing collateral

Researched prospective businesses and assist in answering their requests for information

Worked with the communications department to publish data in relevant publications

Assisted in website management and upkeep

Familiarity with SmartSheet software’s collaboration and time management tools

Worked with knowledge of Microsoft Excel

Old Dominion University Monarch Way Store Norfolk, Virginia August 2020 to October 2020

Web Designer

Created a clothing website to market merchandise items to the college campus students

Participated in weekly meetings to establish ways to advertise the items being sold in the clothing store

University of Essex Colchester, United Kingdom January 2020 to March 2020

Study Abroad Student

Completed semester-long course studying international business in United Kingdom

Collaborated with four students of varying cultural backgrounds to develop a business presentation related to aesthetic labor in fashion industries for a Management and Society course

Developed intermediate level of British speaking skills through regular communication with local British residents

Gained an in-depth understanding of cultural variations and gained experience understanding

Marion Barry Youth Leadership Institute Washington, DC June 2020 to August 2020

Youth Leadership Trainee

Developed and publish a Marion Barry Youth Leadership Institute newsletter

Participated in a public speaking competition about the importance of healthy eating

Sponsored issues forums with local government officials and prominent industry professionals

Performed community service work in low income communities of the District of Columbia

Old Dominion University’s Housing and Residence Life Norfolk, VA August 2019 to December 2019

Resident Assistant

Served on duty for after-hours assistance during assigned evening and weekend hours.

Worked four to five non-paid hours at the front desk of their assigned residential

community.

Provided duty and desk coverage during University closings and/or emergencies, including buildings open over break periods.

Promoted and maintained an environment conducive to academic success for the residential community.

Planned and implemented floor and hall activities, and additionally encourage residents to create and implement activities.

Old Dominion University’s Housing and Residence Life Norfolk, VA August 2018 to May 2019

Desk Receptionist

Assisted with the completion of front desk projects

Worked collaboratively with Resident Assistants at the residential community desk

assigned to

Facilitated the growth and development of all residents, support and model appreciation of diversity and maintain a healthy floor and hall community environment

Maintained a positive and professional desk with a customer service orientation

ADDITIONAL EXPERIENCE

Trader Joe’s Washington, DC May 2019 to July 2019

Crew Member

Worked the cash registers

Received and unloaded deliveries

Stocked shelves, built displays, and cleaned the store floor

Answered questions about Trader Joe's products

Ensured that every customer has a fun, friendly, and informative shopping experience

Chipotle Mexican Grill Washington, DC May 2018 to August 2018

Cashier

Welcomed customers, answering their questions, helping them locate items, and providing advice or recommendations

Accepted payments, ensuring all prices and quantities are accurate and proving a receipt to every customer

Packaged and charged items of customers

Cleaned the dining room of the restaurant

LEADERSHIP AND INVOLVEMENT

Phi Eta Sigma Honor Society Norfolk, Virginia March 2018 to Present

Member

To promote and recognize academic success among freshmen

Learn to be an effective peer advisor to their college students

Complete many community service projects and activities for the Old Dominion University campus

Work on professional and personal development

Student Government Association Norfolk, VA November 2018 to September 2020

Senator

Recommended, promoted, and advised on programs and issues related to the student body to the administration of ODU

Provided a voice in student affairs and promoting change on campus

Served two office hours each week working with the finance committee

HONORS AND AWARDS

Marion Barry Opportunity Scholarship Washington, DC July 2020

Study Abroad Scholarship Norfolk, VA December 2019

Outside Agency Scholarship Norfolk, VA September 2019

Lillian Vernon Endowed Scholarship Norfolk, VA July 2018

Leo Crowne Scholarship Norfolk, VA September 2017

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