RIVIN IDICULLA OOMMEN

Land line : **-******* Mob: 052-******* / 052-*******

Email Id: adogrb@r.postjobfree.com

SUMMARY

Skilled airline staff with detailed understanding of Airline Operations, Airport operations and well knowledge in different check in systems. Excellent attention to detail in all passengers needs and security. Experienced with technical and spreadsheet software, and federal safety standards. Professional dedicated to ensuring all safety regulations are met and all aircraft are in excellent condition.

Worked at Etihad Airways at Abu Dhabi Airport, Abu Dhabi, U.A.E as a Guest Service Agent from

Feb 2013 till Jul 2020

Job Responsibilities

Worked as a check in staff (check in counters), boarding gates, transfer desk, baggage services.

Well versed with different check in systems (Sabre, Altea, Liaison, Mastero)

Coordinating with the guest travelling to different destination.

Check of tickets, documents, visa verification.

Assisting the guest with their queries regarding their travel.

Assisting the elderly guest, transfer guest, misconnection guest.

Advised Load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity.

Maintained advance or current inventory of available passenger space on flights.

Worked at Abu Dhabi International Airport, Abu Dhabi, U.A.E as a Guest Service Agent from

Apr 2009 – Feb 2013

Job Responsibilities

Worked at visa counter managing all types of visa for those arriving at Abu Dhabi.

Identified, analyzed, resolved and reported hazards and procedural.

Verified that personal and payment information on guest accounts was accurate and complete.

Notified airport response personnel to be ready when emergency situations presented.

Worked at Ajman / Abu Dhabi, U.A.E Exchange Center as a Customer Service Agent from Apr 2008 – Jan 2009

Job Responsibilities

Serving customers for their cash dealing.

Preparing files and dealing with co-operate customers.

Assisting with the customers for their queries.

Worked at Abu Dhabi International Airport, Abu Dhabi, U.A.E as a Guest Service Agent from

Oct 2003 till Oct 2006

Job Responsibilities

Worked as a communication staff, flight editing.

As A Communication staff worked in Telex Dept. sending departure messages.

As A Flight editing staff, I’m familiar with editing of the flights depends on the configuration and the load.

EDUCATIONAL QUALIFICATION: -

Completed B.C.A (Bachelor’s in computers) from Mahatma Gandhi University.

Completed my Post Graduation in I.T. from Mahatma Gandhi University

Completed IATA (Travel and Tourism) from International Travel and Tourism.

Skills

Excellent critical thinking to find effective solutions to operational issues.

Exceptional communication skills, allowing me to collaborate with other teams to efficiently assess the issues concerning the check in and transfers of guests.

Keen mindfulness.

Good Communication skills and efficient way to solve the problems of the guests.

Expert understanding of aircraft designs and configuration to edit the flight and prepare for the check in.

Good Knowledge of different check in systems like (Sabre,Cute Liason,, Altea System, Mastero)

Well versed in Airport and Airlines operations and procedures.

Personal Strengths

Strong interpersonal and communication skills

Ability to adapt to a new environment

Innovative and shows willingness to learn

Committed team player

Highly optimistic

Highly empathetic

PERSONAL DATA

Nationality

Indian

Sex

Male

Date of Birth

19 th May 1981

Marital Status

Married

Passport No

K 2008122

Visa Status

Dependent visa

Languages known

English, Hindi, Malayalam,Tamil

REFERENCE

Will be provided upon request.

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