Deborah L.

Bocanegra

Urb. Monte Verde Calle Olimpo

#**** ******, ** *****

787-***-****

adoggk@r.postjobfree.com

Objective:

To obtain a position within an organization where strong organizational leadership, customer care skills, sales skills and administrative skills are needed. Offer 20+ years of strong customer services, administration skills and relationship management experience.

Skills

Fully bilingual (Spanish-English) Experience

on call centers.

Ability to work under pressure

Experience in Sales and Marketing.

Strong customer service and problem

solving skills

Experience in Sales and Marketing

Strong health and welfare benefits

background

Knowledge on the field allows me to

effectively bridge the gap between the

client’s vision and the company’s system

abilities

Experience

AUGUST 31, 2O16 TO PRESENT

Customer Service Representative (CSR1) / Alight Solutions Handle calls by greeting, securing and identifying caller needs, understanding customer needs and building knowledge of clients and processes, document and close the call by providing resolution and requested information. Manage employee’s benefits such as: Medical benefits, life insurance, savings, pension plan, Cobra benefits and any other project assigned by supervisor. 2

FROM OCT 31, 2014 TO AUGUST 15, 2016

Customer Service Representative / AXIS CARE &

LOGISTICS

Handle calls by greeting, securing and identifying caller needs, providing information related to diabetic supplies and equipment, placing orders, and scheduling the deliver and any other project assigned by supervisor.

FROM MAY 2013 TO MAY 2014

Receptionist- Medical Records / MS SUPPLY & HOME

HEALTH

Greeting patients and personal staff at facilities, handle all incoming calls for both departments, (8 telephone lines). All clerical duties, assisting managers from both departments on assigned duties such as: faxing, filing, scheduling deliveries and any other assigned project. Education

1980 - 1983

Associates Degree on Medical Secretarial Science / South Central Community College, Connecticut

1985

Associate s Degree in Business Administration / UPR RIO PIEDRAS

1985

Associate s Degree in Office Systems / UPR RIO PIEDRAS REFERENCES

Omar Lopez - Former Colleague at Axis Care 787-***-****

Mayra Lallande - Senior CC Representative – Alight 787-***-****

Nereida Santiago Gonzalez - Senior CC Representative – Alight 787-***-****