Information Technology Project Manager
Resume:
PATRICIA WALKER
Flower Mound, Texas *****
****************@*****.***
Information Technology (IT) professional with experience in technical project management, customer service, and customer relationships. Interested in transitioning to the customer service/hospitality industry. Live by the motto
“Treat Yourself as the Customer”. Quick learner with strong work ethics who can adapt to change, build relationships of trust, and add value to any organization.
Key skills include, but are not limited to:
• Strong Leadership and Project Management
• Customer Service/Relationships
• Problem Resolution
• Excellent Verbal and Written Communication
• Organized and Detailed Oriented
• Experience with Microsoft Word, Excel, Outlook, SharePoint
EXPERIENCE
Bank of America, Dallas, Tx.
Vice President - Technical Project Manager
• Managed credit card account projects relating to IT implementations and upgrades, generating millions of new credit card customers and billions in revenue to the bank.
• Responsible for supporting the external customer (our credit card
account holder) as well as the internal Line of Business (LOB) customer.
• Responsible for the successful execution of a project from initiation to implementation, ensuring our credit card customers received the new plastic in hand, without any interruption to their charging ability.
• Determined resource requirements and assigned tasks appropriately.
• Attended Customer Listening sessions to stay abreast of credit
card processes as well as to hear from and listen to the customer.
• Facilitated sessions with internal and external partners to develop business requirements based on their needs. Translated these requirements into deliverables for the cardholder.
• Attended face-to-face data mapping sessions with LOB customers at multiple US and international sites.
• Responsible for coordinating special project-related week-long sessions at the bank with external partners (US and international), to include hotel, car, flight, all food catering, and conference room needs.
• Consistently received “exceeded expectation” rating and multiple awards by management and LOB for Customer Satisfaction.
Business Analyst
• Liaison between the technical team and the LOB customers in support of acquisition projects - this involved heavy customer interface.
• Coordinated delivery of datafiles from the external technical customer to the bank for all phases of the project.
• Reviewed online screens generated by the technical team, balancing counts and outstanding amounts received.
Computer Programmer
• Responsible for the coding, testing, and implementation of the Customer (the Accounting Settlement Department).
• Reviewed and analyzed business requirements provided by the LOB customer to determine the initial estimate of cost and time
associated to fulfill each request.
• Developed design documents to write the code, build environments, test, and implement.
EDUCATION
B.A. in Business Administration and Communication
Southwestern University - Georgetown, Tx.
Post-Graduate Courses in Computer Science
University of Houston – Houston, Tx.
VOLUNTEER ACTIVITIES
• Make-A-Wish Foundation - Wish Granter
• North Texas Food Bank - Assemble and Distribute Food
• Christian Community Action - Assemble Food at Food Pantry
• Westside Baptist Church - Women’s Ministry Event Coordinator
References available upon request.
Contact this candidate