Building Operations Customer Service

***** * ** *** **%

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SANDRA PROFESSIONAL SUMMARY

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Talented customer service management professional with

PPT TIE) natural talent for leading and motivating people to achieve

challenging objectives. Effortlessly builds team

connections, oversees operations and improves policies to

maximize efficiency and performance of each team

***********@*****.**

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ERT cutlle ed member. Skilled in training and mentoring employees to

Lafayette, Georgia 30728 develop every person to full potential

Pain EXPERIENCE

. CUSTOMER SERVICE MANAGER

Out going

Cal Publix Supermarkets inc

ees Lakeland, Fl

Customer service February 2009 - June 2021

Relationship building Operations of customer service department. Handled

Billing and filing scheduling and staffing needs. Worked with customers to

Staff management ensure satisfaction. Odered supplies to ensure staff had

elle 1ke]*] cL proper supplies to complete job.

uns * Managed billing and customer service team processes.

BavellypauplesyeD + Developed strate lans fo ntinued improvement.

knowledge

* Coordinated and oversaw tr customer

CRU

service team members

ET eR ofel UCU

" « Managed and reviewed daily CRM reports.

Len ete) ife lay

Pat cet Ce TS To

PTR erTiTLTe) EDUCATION

Reporting and

Ee BACHELOR OF ARTS

ST eens University of Phoenix

Staff development Phoenix, Az

Tei .

@ Bachelor's degree in accounting

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