M.S.Jasmine

Phone:(M) +919********* Email ID:adogci@r.postjobfree.com

Summary

Having 3+ Years of experience in BPO industry.

Experience using Lifesys and other applications preferred.

Support insurance company client by processing insurance transactions.

Ensures accurate and timely completion of transactions to meet or exceed client Service Level Agreements (SLA).

Works from standard operating procedures to follow documented processes.

Answering phone from customers professionally and responding to customer inquiries and complaints.

Identifying, escalating priority issues and reporting to the next level management.

Completing call notes and update in CRM.

Ability to learn and adapt new environment quickly.

Ability to collaborate with team efficiently.

Achievement

Awarded as “Certificate of Merit” in MCA at St. Peter’s University.

Academic Qualification

M. Tech. in Information Security and Cyber Forensics in SRM University.

MCA from St. Peter’s University, Avadi.

BCA from Jaya Engineering College, Thiruninravur.

Technical Skills:

Microsoft Office Applications.

Knowledge of using Internet Browsers.

Microsoft Outlook.

Basic Programming skills.

Knowledge of Operating System.

Work Experience:

Company : NTT Data Information Processing Service, Chennai. [Duration: Oct 18 to till date].

Designation : HC and Insurance Operations Senior Representative.

Roles and Responsibilities:

Experience using Lifesys and other applications preferred.

Support insurance company client by processing insurance transactions. Add, delete, modify, test data in systems based on client requests.

Ensures accurate and timely completion of transactions to meet or exceed client Service Level Agreements (SLA).

Works from standard operating procedures to follow documented processes.

Company : Serco BPO Private Limited, Chennai. [Duration: Dec 13 to Jun 14].

Designation : Customer Support Associate.

Roles and Responsibilities:

Handling Calls from customers professionally and responding to customer inquiries and complaints.

Identifying, escalating priority issues and reporting to the next level management.

Completing call notes and update in CRM.

Projects:

1.Detecting Cross-site Scripting based Web Application Vulnerabilities using Python.

Technologies: Python, HTML, CSS, JavaScript, Add-on SDK, Node. JavaScript

Duration: December 2016-May 2017

Project Description: Created User Interface name ‘XSS Check’. The User Interface is used to check the XSS attacks detected in websites, count the number of XSS vulnerabilities and provide the solutions to such XSS attacks.

Declaration

I hereby assert that the above information furnished is a true picture of my work experience and capability to the best of my knowledge.

Place: Chennai (M.S.Jasmine)

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