Branch Administrator Service Clerk
Resume:
CURRICULUM VITAE OF NHLAPO GRACE
House no ****, Bohlokong, Bethlehem, 9701
Id no: 811**********
Drivers licence: Code 10
Cell no: +277********/ +278********
Email: ****.******@*****.***
EDUCATION
Wits University 2005
Bachelor of Arts
Majors: Psychology & Media Studies
University of South Africa 2008
Certificate NQF Level 6
Strategic Management
University of South Africa 2009
Certificate NQF Level 6
Economics & Public Finance
Glen Ash Combined School (2000)
GRADE 12
Subjects: English, Afrikaans, Sesotho, Biology, Geography & History.
EMPLOYMENT HISTORY
BHM Comprehensive Secondary School
Invigilator and Educator Assistant- Nov 2020 to 30/04/2021
Tasks and responsibilities
Invigilating and marking of scripts. Help learners with t heir educational and social development; maintain a safe, secure and c lean classroom environment; oversee learners out of the classroom and during lunch breaks; supervise group activities of learners and carry out administrative tasks as required by the school. Do all tasks and duties as delegated by the Principal and / HOD.
UNIVERSITY OF THE F REE STATE
Assistant Register- 2020/01 (contact post)
Tasks and responsibilities
Provide professional friendly customer service and assist with all registration related activities. Provide daily administrative support, including data capturing. Ensure that all precautions for data confidentiality are maintained. Identify missing data, inconsistencies and correct errors. Handle general enquiries. Make use of the library FAQ’s website information and data sources in order to ensure consistent and accurate responses to customers. Escalate complaints and non-standard queries to the appropriate line manager. Ensure one-day turnaround time in response to customer queries.
ABSA (2010 to 2016)
Assistant Manager/ 2IC/Branch Administrator/Sales consultant & Customer Service Clerk
Tasks and responsibilities.
Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements. Attempt to resolve customer inquiries at first point of contact. Marketing bank products and educating clients about bank service and products. Responsible Implementation and execution of management strategies i.e. branch administration, sales, client liaison and service delivery functions. Responsible for mentoring and couching of staff. Ensure that stuff comply with bank policy and regulations. Monitor, control and approve ATMs and Tellers/finances and other functions in the branch, Marketing and selling cheque accounts, savings & investments, credit cards, loans, vehicle finance, home loan, funeral plans and life cover.
Capitec Bank Ltd (2006 to 2010)
Service / Sales Consultant
Tasks and responsibilities
Teller & cashier functions. Data capturing. Client relations officer and client service. Doing Credit evaluation, marketing and selling of products. General administration and office maintenance.
REFEREES
ABSA Bank
Ms Mouna Mashego
Business Manager & 2IC
Sibongamandla Secondary School
Mentor, HOD & Deputy Principal
Bhm Comprehensive Secondary School
Mentor and HOD Principal
Mr T Manganyi OR Mr M.E Mohlophe
Contact this candidate