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Harinivas Vasudevan

IT Support Engineer

Chennai, TN, 600017

+91(0)962-***-****

adogag@r.postjobfree.com

linkedin.com/in/harinivas-vasudevan-

5b6147190

Analytical IT Support Engineer dedicated to maximizing the performance and proven success in deploying, evaluating and maintaining IT systems aimed at improving quality and efficiency. I am skilful at handling and managing IT infrastructure, delivering technical support, managing network operations, network administration, and systems administration.

Skills

Analytics and Troubleshooting Technical Support

Network Infrastructure Administration Helpdesk Ticketing System IT Infrastructure Management Office 365 Administration UTM Appliance Administration Virtualization

Operating Systems: Windows and Linux

Work History

Network Engineer

Intelizign, Chennai, Tamilnadu

Managed the design, installation, and management of organization-wide local area network, wide area network, network segment, and internet.

Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.

Delivered ticketing Based support to resolve all Technical issues for 275+ users.

Manage physical and virtual server infrastructure including patches, upgrades and server builds and installs.

Performed virtual machine provisioning, VM priority setup & template cloning.

Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.

Administer, maintain and implement policies related to the server and server technology infrastructure.

2020-02 - Current

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Plan and implement systems automation as required for better efficiency.

Manages and ensures the integrity of host computers, multiple databases and data transfer.

Cloud Based End Point Antivirus Management.

Maximizing network performance through ongoing monitoring and troubleshooting.

Updating network equipment to the latest firmware releases.

Maintain and supervise the inventory.

Arranging scheduled upgrades.

IT Support Technician

E-Logix, Coimbatore, Tamilnadu

Operating System, Application software, Peripheral's installations.

Installation, troubleshooting, technical support and administration Microsoft Windows XP, Win 7, 8 & Win 10 clients.

Managing Active Directory Users, Groups and Polices.

Configuring NTFS and share level permissions to files and folders.

Disk Management with RAID Implementation.

Configuring servers like DHCP, DNS, Apache, Proxy (squid) and SAMBA.

Installation, troubleshooting and managing of network printers.

Configuration of services like DNS, DHCP, Print server.

Remote Administration tools like RDC, VNC, Team viewer etc..

Preventive Maintenance and service of Servers, PCs on Quarterly basis.

Antivirus solutions Management (KIS, MSE, WD and AVG).

Provide Solution of all customer queries within SLA Time. Computer Technician

Senbha System, Coimbatore, Tamilnadu

Setting up hardware and installing and configure software and drivers.

Designing and installing computer networks, connections and cabling.

PC assembling, trouble shooting and maintenance at customer's end.

Provide Solution of all customer queries within SLA Time.

Troubleshoot computer software and hardware issues and make repairs and perform scheduled updates.

Maintaining and repairing technological equipment or peripheral devices.

Installing well-functioning LAN/WAN and other networks and manage components.

Languages

Tamil

Excellent

English

Excellent

2014-08 - 2020-01

2012-07 - 2014-08

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Education

Diploma: Information Technology

Christ The King Polytechnic College - Coimbatore

Courses

Cisco Certified Network Associate At Network Geek, Chennai. Completed Training in CCNA Course Certification with course syllabus 200-301.

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2008-09 - 2010-06

2021-04 - 2021-07

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