Customer Care Executive
Resume:
Learning and continuous effort towards improving myself.
To obtain a higher position in a company so that I could utilize the progressive experience & to obtain a challenging leadership applying creative problem solving and lean management skills.
Provide better Coordination and support management with every required aspects. Loya Madhu
Customer Relationship Management – CRM.
Company Name– GM Infinite Dwelling India Pvt. Ltd. Bangalore, Karnataka.
Customer Care & Support Executive - Inbound &
Outbound & Email.
Company Name – ANI Technologies Private Limited.
Bangalore, Karnataka.
Sr. Customer Support Executive – CET
Company Name – Alice Blue Financial Services Pvt. Ltd. Bangalore, Karnataka.
Total Work Experience – 4.2 Years.
WORK PROFILE:
Company Year Designation Job description
GM Infinite
Dwelling India
Private Limited
BANGALORE.
17.04.2017
to
25.08.2019
CRM Executive
Takeover of client responsibilities from the sales team and discussing future process, enquiry on
funding etc.
Alert the bank executive on client needs, provide necessary documents and follow up on the loan
status and sanction.
Documentation & execution of sale agreements
and construction agreements with the clients.
Raise demand notes as per the payment schedule
based on the construction progress and ensure
hassle free payment collections from the banks &
self-funded clients.
Maintain all the customer payment records for
reference and co-ordination with the accounts
team.
Updating the clients on project progress and
maintain customer satisfaction
Co-ordination with banks on Clients Loan
Disbursements. Collections of Monthly Payments
from Self-Funded Clients.
Facilitate Customer’s requirement for changes in plan at initial stages and also during the
construction phase. Sending reports to the
management on a weekly basis.
Resolving the issues of customers for easy flow of the operations, through Emails and Calls
CAREER OBJECTIVE:
************@*****.***
4.2 Years of work experience
No-#11, Maruthi Nagar, Behind
Ayyappa Swamy Temple, Old
Madiwala Bangalore – 560068.
ANI
Technologies
Private Limited
Alice Blue
Financial
Services Pvt.
Ltd
16.09.2019
to
22.05.2020
05/08/2020
to
07/07/2021
Customer Care &
Support Executive
Sr. Executive - CET
Handling escalation emails and calls
Improving the relationship between the customers and organization
Handle process training (Re-training requirements)
Preparing team performance on weekly basis
Handling Tech related issues.
Following up the process updates on a daily basis and sharing the updates to CS for easy flow of the operations.
Handling escalated and upset calls and emails,
maintained and updated the outbound call reports.
Managed to keep records of customer interactions, complaints, comments as well as actions
taken, process orders.
Provided feedback of the clients to the concerned departments and authorities so as to improve the
services.
Resolving the client’s queries over the calls, emails
& chats.
Explaining the services offered by the Alice Blue and asking the clients to refer the websites and YouTube videos for better clarification.
Explaining the procedure for account opening and helping with opening of account and documents.
Helping with the trading queries, transaction related issues & debit balance of the Demat accounts.
Handling the escalations over the calls, emails & chats, sending the contract notes and ledger
statements to the clients as per the requirements. Maintaining the customer satisfaction.
Forwarding the feedback to the management
shared by the clients and improving the process.
ACHIEVEMENT & REWARDS:
Audit score is 93% all over.
Rewarded with incentives for best performances.
PROFESSIONAL STRENGTHS:
Excellent verbal and written skills.
Eager to learn new technologies.
Punctual, Hardworking and Responsible.
Distinctive of being adaptable with an ability to work well under pressure. PERSONAL DETAILS:
NAME : Loya Madhu
MOTHER’S NAME : Mrs. Veeramma
FATHER’S NAME : Mr. Nageswara Rao
GENDER : Male
MARIETAL STATUS : Unmarried
BIRTHPLACE : Khammam
LANGUAGE KNOW : Telugu, English, Hindi
LANGUAGE READ & WRITE : Telugu, English.
STRENGTH : Self Confidence, Adaptive, Optimist.
ME AT WORK : With honesty and efficiency along with effectiveness. AREA OF INTEREST : Automation Testing with Selenium, Sikuli, Mobile testing. HOBBIES : Listening music, Photography & Photo editing, Internet surfing. ABILITY : Quick learning and instant implementation. PERMANENT ADDRES : H.No-5-15\1, Madhura Nagar Colony, Near Gollagudem Road, Khammam(U), Khammam(D), Telangana – 507002.
DECLARATION: I hereby declare that all the information furnished above are true and correct to the best of my knowledge and belief.
DATE: PLACE: HYDERABAD
EDUCATIONAL QUALIFICATION:
BOARD/DEGREE Year % SCHOOL/COLLEGE/UNIVERSITY
10TH CLASS, S.S.C
Central Board Of Secondary Education
2010
78%
Narasimha Rao Memorial High School,
Khammam.
12th CLASS – Board Of Secondary
Education
2012
72%
Sri C .V .Raman Junior College, Khamamm.
B.TECH in Jawaharlal Nehru
Technological University Hyderabad.
2016
63%
Khammam Institute Of Technology &
Sciences, JNTUH.
ADDITIONAL CERTIFICATES >>>
Certified as best volunteer in KITS
Ekatra-2K13 & 2K14.
Certified Software Testing Course from
MindQ Technologies, BENGALURU.
Certified as Best Kabaddi player in
Intermediate.
Contact this candidate