Ashok Nagar Agra (U.P )
1.B.Sc -DR. B.R.A. University Agra -61%
2.Intermediate(10+2) -U.P.Board Allahabad-58%
3.High School(10) -U.P.Board Allahabad-60 %
Lead allocation and churn the data and worked on progressive dialer.
Mange Team and ensure quality and productivity targets.
Motivate team members and control attrition and shrinkage.
Monitor transactions on an ongoing basis and take correct decision.
Provide coaching and feedback to team members to enable to improve their performance and productivity.
Handle Escalations and solved them.
Assist new hires such that they can give productivity on the floor.
Motivate and Encourage to team members.
Drive sales floor.
KRAs- Talent Retention
Team Training & Development
Prepared MIS Reports
To work in a position where I will increase gains in profit performance, revenue growth and market share by using my expertise and skills in business management and entrepreneurial drive
1-Two years& 8 Months working Experience in Spark Plug Solution Pvt Ltd as a Team Leader in Gurgaon-
Key Area :
To ManagedShrinkage, Attrition, Call Quality,
Conversion, Login Hours and CSAT
Achieved sales Targets.
19Associates in Team.
maintain the KPIs & KRAs
Generated Business through Leads.
Sets benchmarks and Targets for Team members to achieve.
Used dialer and Churn the data and allocated the leads.
Prepare Reports and publish to Agents and Reporting Manager.
2-Two years working Experience in Bird information Pvt ltd as a
Assistant Team Leader in Gurgaon.
Key Area :
Worked for Hard core sales process MB b2c
Lead to Sales Team.
Achieved sales Targets given by Clint.
Conferred with customer about concern with Products.
Ensured daily sales Targets.
Maintained Talk time and other responsibilities.
3- One Years working Experience in Policy Bazaar.com as Sales Associate in Gurgaon.
Key Area :
Worked in leading company as a sales advisor.
Called to customer for Sell packages./Polices
Ensured daily sales targets and achieved it.
Worked with sales team to collaboratively reach targets.
Reported to Team Leader.
Received RNR Awards
Able in developing new peoples.
Through knowledge drive sales.
Ability to take risk and responsibility.
Easily contact with peoples.
Stimulated Team work.
VLookup,Hlookup, Pvot tab,ms.Excel
Father’s Name-ShriBhikam Pal Singh
Date of Birth- 25-sep-1989
Add- 5 Ashok Nagar Agra (U.P)
Marital Status- Unmarried
I hereby confirm that the information in this document is accurate and true to the best of my knowledge. I will prove my worth if given an opportunity.
Place: SANDEEP KUMAR