Training Manager General
Resume:
Nicole Nelson
My objective is to utilize my **+ years of customer service and food industry experience, to develop myself and the industry I work for. Training the next generation of leaders and problem solvers through establishing an environment of productivity and enjoyment.
13365 Oneida St.
Thornton, CO 80602
************@*****.***
EXPERIENCE
Chick-fil-a, Aurora, CO— Director of Drive-Thru Experience
June 2019 - PRESENT
Direct workflow and maintenance of work performance for Drive-Thru sales. Tasked with follow-up training after initial on-boarding and professional development of staff. Observe and ensure that customer experience exceeds company standards.
City Wok, Denver International Airport, CO— General Manager
May 2018 - PRESENT (Part-time)
Managed the multimillion dollar location within the Airport. Tasked with developing internal processes, training, and overall product. Created and implemented training regiments, materials, and professional development aids.
Jack-In-the-Box, Westminster, CO — General Manager
February 2011 - April 2018
Winner of numerous yearly corporate rewards, and chosen by leaders and peers to be the regional training manager. Tasked with developing new and failing locations. Constantly managed and accounted for multimillion dollar locations.
EDUCATION
Carroll College, Helena, MT — Human Services and Accounting (BSA)
MONTH 1979 - MONTH 1983
Understanding the inner workings of personnel departments. Techniques in employee training. Understanding of labor laws and business ethics, compensation, and administration.
SKILLS
Lead by Example, Motivator, Educator, Problem Solver, Organized and detail orientated, Team leader and player, Outspoken, Focused
AWARDS
Circle of Excellence for outstanding performance and yearly sales among all managers in the region.
Manager of the Year Top sales and growth for the past year.
LANGUAGES
English & Vietnamese
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