Vandana Kochhar

732-***-**** adofwr@r.postjobfree.com Edison, NJ (08820)

Profile

Excellence in management, data organization and customer service skills gained over the course of managing 7- Eleven stores for 10+ years. Increased customer base by 20% in last two years alone. Updated computer skills by taking an internet and computing core certification (IC3). Multi-lingual in English, Hindi, Punjabi.

Experience

MANAGER, 7-ELEVEN- 249 LAFAYETTE RD, MENLO PARK, NJ — 2008 -2013, 2016- PRESENT

• Order and maintain inventory and payroll using company’s software, and track sales

• Provide excellent customer service skills by resolving complex customer queries, driving brand loyalty, and training new hires

• Manage and hire new vendors for new products

OWNER, MOTHER GENIUS DAY CARE, PHILLAUR, PUNJAB — 2013 - 2016

• Directed and executed daily operations and activities of in-home daycare center, provide age appropriate instructions to infants and toddlers

• Recommend methods of modifying inappropriate behavior and encourage fun learning

• Organized kids lesson plans and tracked their progress TAX PREPARER, H&R BLOCK, COLONIA, NJ — 2006 - 2007 File taxes, educate the clients about filing taxes, find errors in the forms, help finding missing information

Trainings

Internet and computing core certification (IC3), Plainfield, NJ (2021) 7-Eleven Franchise training (2008)

Education

Hansraj mehle vidyalya college, Jalandhar, India — Bachelors in Economics Skills

Professional skills: Retail sales, Data entry, Microsoft office 360, google suite, complaint resolution