Front Desk Clerk

roti OAL FINE

Santa Clarita, United States ****0 818-***-**** Lev.fine2019?@gmail.com

SUMMARY

Polite and accommodating front desk agent bringing over 15+years of experience in hospitality

settings. Sincere and helpful wnen working with guests, families and VIPs to promote satisfaction and

brand loyalty. Knowledgeable in handling reservations, night audit procedures as well as concierge

requests with little or no oversight.

SKILLS

e Excellent Guest service abilities e Punctual Team Player

EXPERIENCE

08/2014 to 12/2019 —‘ Front Desk Clerk

Calamigos Guest Ranch & Beach Club — Malibu, CA

e Welcomed patrons to front desk and engaged in friendly conversations

while conducting check-in process.

e Handled night audit paperwork, verification of daily room occupancy and

hotel revenue reviews.

e Set guest and group reservations and processed check-ins and

check-outs.

02/2006 to 03/2013 — Bell Captain

The Cooper Square,Empire,Hotel on Rivington — New York, NY

e Assisted management by training all new hired on proper guest etiquette

as well as handled all weekly scheduling for all bell staff

Explained operational hotel room features to guests including how TV

remote, heating/cooling, WiFi access and locks worked.

e Offered guests details regarding hotel's amenities, local arts and culture.

03/2001 to 01/2006 Head Doorman

The Hudson Hotel, The Chambers — New York, NY

e Provided friendly and professional assistance to employees, visitors and

e In charge of ensuring that all of the VIP & Celebrity guest clientele were

shown the utmost level of discretion during their stay

e Acted as impromptu concierge

EDUCATION AND TRAINING

01/1995 High School Diploma

LafyetteHigh School — Brooklyn, NY

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