*

Chiffon Towler

*** ***** ****** *** ***

Petersburg, VA 23803

201-***-****

Objective

To join a thriving company which promotes the utilization of my current knowledge and skills with opportunities for growth and advancement.

Employment History

Comcast – Field Technician

2016 – Current

● Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

● Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.

● Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.

● Communicates, engages and provides customer with education on products and services.

● Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.

● Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.

● Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).

● Manipulates connectors, fasteners, wire and uses hand tools.

● Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.

● Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.

Capital One - Fraud Detection Representative;

2016 to 2017

● Monitored account activity to detect possible fraudulent activity.

● Contacted customers to verify or explain unusual account activity.

● Assisted customers with closing accounts and obtaining new accounts as needed.

● Performed other customer service duties as assigned as assigned. ConnectCom- Customer Account Representative

2015 to 2016

● Communicated with existing clients and addressed all concerns.

● Created company invoices and recorded all client transactions.

● Maintained records for client accounts and audited them regularly.

● Introduced additional products and services to existing clients.

● Ensuring that all contracts and necessary paperwork are signed. 2

● Developed and maintained solid client relationships by regularly following up with clients.

● Performed other customer services duties as assigned. Republic National Distributing Company- Material Handler 2014 to 2015

● Maintained inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.

● Located materials and supplies by pulling and verifying materials and supplies listed on production orders.

● Maintained in-process inventory at work centers by delivering and opening materials and supplies.

● Documented materials and supplies disposition by recording units delivered and location of units.

● Received credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock.

● Prepared finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.

● Documented product shipment by recording units shipped.

● Maintained material-handling equipment by completing pre-use inspections; making operator repairs.

● Contributed to team effort by accomplishing related results as needed. Skills/Qualifications: Organization, Scheduling, Analyzing Information, Dealing with Complexity, Deadline-Oriented, Time Management, Process Improvement, Safety Management, Inventory Control, Lifting, Data Entry Skills

Amazon- Packer/Packager

2012 to 2014

● Assembled, lined and padded cartons, crates and containers manually to prepare them for shipment.

● Sealed containers using glue, nails and other fasteners.

● Examined and inspects containers to make sure they are ready to be transported to the customer.

● Pulled out packages that are improperly labeled, sealed or backed for reprocessing.

● Used a variety of tools to prepare packages for shipping including box sealing tape, heat sealers, staple guns and stretch wrap.

● Handled fragile items and hazardous materials in a safe manner according to company and government rules and regulations.

● Placed containers on proper conveyor belts and in chutes to go to the loading dock.

● Loaded boxes, cartons and other packages onto trucks for delivery.

● Made use of computer programs and spreadsheet software to track inventory.

● Worked on a team to process all packages by the end of the shift.

● Cleaned the work area at the end of a shift.

● Assisted delivery driver with delivering packages during “peak season.” Education

Huguenot High School

Graduated 1999

Contact this candidate