Volunteer Coordinator Service Representative
Resume:
DORIKA
MALAK-POUR
*********@*****.***
Houston, Tx 77056
SKILLS
Analytical skills
Strategic planning
Policies and procedures
Schedule optimization
Verbal and written communication
Staff Management
Team Leadership
Problem Anticipation and Resolution
EDUCATION
Davenport University
Grand Rapids, MI • 05/2021
MBA: Health Administration
PROFESSIONAL SUMMARY
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
WORK HISTORY
Harris County Hospital - COVID-19 Contact Tracing Investigator
Houston, TX • 03/2020 - Current
Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
Collected and recorded information in electronic medical records.
Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
Coordinated with public health and local facilities to support isolation and quarantine of individuals.
Developed and implemented training classes to educate team members and community residents.
Targeted specific community groups with wellness and disease management information.
Supervised work of contracted employees to keep on task for timely completion.
Nordstrom - Client Service Representative
Houston, TX • 07/2013 - 07/2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained accurate record-keeping with proactive attention to client information updates.
Resolved concerns with products or services to help with retention and drive sales.
Introduced clients to available online resources and services to increase convenience.
Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Managed over 20 representatives on a daily basis.
Apex Rehab - Volunteer Coordinator
Houston, TX • 01/2019 - 01/2020
Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
Recruited and trained new volunteers on volunteer program goals and objectives.
Performed wide-ranging administrative, financial and service-related functions.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Increased efficiency by 10% in six months.
LANGUAGES
Persian
Native or Bilingual
.
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