Peter Curtis

** ****** *******

Hopewell Junction, NY 12533

845-***-****

Alternate Phone: 845-***-****

Objective:

To assume a leadership role in management by acquiring a degree in business administration. Also, keeping a focus on continual improvement, and a total

quality initiative.

Work history:

11/28/11-

NexxLinx

Title- Customer Service Team Lead / Help Desk

Leading, coaching, customer service agents, assisting the floor Supervisor with administrative matters

Booking/selling and maintaining golf tee times by phone for the Golf channel

On line credit card transaction

communicating with and or interfacing customers, and golf courses

maintaining service levels as specified by the client

system trouble shooting as necessary

Password and ID administration

Email correspondence to customers

Problem ticket management

7/26/10-1-26-11

Viking Industries

Title -Machine Operator

Responsibilities:

processing corrugated products

Other duty as assigned.

5/21/2006 to 6/24/2009: NXP Semi conductor

Title: Fab operator

Responsibilities:

Processing Silicon wafers

5/21/2005 to 5/19/2006: Steven J. Shaver Land surveyor

Title : Data collector

Responsibilities:

Collecting data for boundary, construction, hydrographic, title, and topographic surveys.

6/18/1998 to 5/18/2005: IBM East Fishkill Title Level I -II Helpdesk analyst

Responsibilities:

Problem ticket management by phone or on the intranet

Trouble shooting mainframe and desk top issues

ID and password administration

ISO representative

Maintaining service level agreements

Material safety data sheet MSDS

Escalating manufacturing, and company wide, high severity issues

Security representative

Subject matter expert data mining process writer

Training g new employees

Dispatching hardware service

Platforms:

AIX,,Citrix,CICS,DNS,DHCP,IMS,LAN,LINUX,Lotus notes,Mcafee,MVS,Novell,Tandem,TCPIP,Tivoli,VM,Windows 95 to current windows applications(Office

desktop) Wan

Hardware : AS400,Os390,RS6000,Cisco servers

10/17/1988 to 6/15/1998 Hudson Valley Federal Credit Union

Responsibilities:

Title : Senior Computer operator/ Helpdesk

Daily batch processing

Nightly transaction reconciliation

Monitoring distributed systems and the entire network

Daily, weekly, and monthly system backup

Training new employees

Disaster recovery

Problem ticket management

Trouble shooting and system recovery

Print report distribution

Archiving user reports to an on line

Helpdesk statistical reporting

ACH Payroll processing

Tape library management

Supply stock inventory

Platform:

AS400, AIX, Microsoft windows, MVS XA

Hardware : IBM 4381,3081,3090, ES9000,RS6000 R30, R590

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