BOBBY TAVAKKOLI-NAMINI

*** **** **** ******. ******, ON, L4G 6H3 C: 416-***-**** adofpb@r.postjobfree.com

LinkedIn Profile: http://ca.linkedin.com/in/bobbytavakkoli URL: http://www.bobbtytavakkoli.com

SR. PROJECT MANAGER / PROGRAM MANAGER

A solution-focused, highly astute and accomplished Senior Project Manager/Program Manager offering over 15 years of successful project delivery, stakeholder engagement and project management experience within complex IT environments. Possess solid infrastructure project management experience in hardware, network, security, Cloud and wireless technology, managing vendor-product integration. Reputation for executing with excellence through effective ability to coordinate diverse work teams, communicate status updates to Senior Management and provide project close-out documentation in a timely manner.

Collaborate with key stakeholders and decision-makers to lead comprehensive IT projects that ultimately improve operational efficiency and reduce company costs. Currently, on contract with TD Bank as a Sr. Infrastructure Project Manager. Managing a $48MM Content Management on Demand project with a diverse teams of up to 25 personnel through the execution of infrastructure uplift/currency program.

AREAS OF PROVEN PERFORMANCE

Project Management

Infrastructure Implementation

Stakeholder Consultation

Relationship Management

Technical Troubleshooting

Client Needs Assessment

Resource Planning & Allocation

Process Improvement & Re-engineering

Risk Identification & Management

Post Implementation Reviews

Change Management

Migration & Conversion

Team Leadership

Data Center Migration

SDLC/PMLC/Agile

TECHNICAL ACUMEN

Network:

TCP/IP RAS DHCP WINS DNS Wireless Ethernet VPN WIFI IDS Firewall F5 Load balancer Cloud technology

Software/OS:

Windows NT Server 4.0/2003/2008 UNIX Advanced Server SQL2000 Active Directory Novel 4.0/60.0 CA-UniCenter Microsoft Operation Manager (MOM) SNA Client CITRIX Meta-Frame XP Lotus Notes CTI & SIEBEL Enterprise VPNS Client (Shiva) ODBC

Terminal Emulation (Rumba for Mainframe), Attachmate Extra; Reflection for IBM, UNIX, HP; IBM Personal Communication System (PCOM)) WordPress PHP HTML MS Office Oracle DB

Hardware:

Compaq, IBM and HP Servers SISCO devices VMware

NOTABLE PROJECTS & CONTRIBUTIONS

Contracted to TD Bank Group to manage an enterprise content management platform with a budget of $48 million dollars, managing a team of 25 internal resources and IBM as vendor. Part of digitization and automation.

Recognition from TD’s executive on implementing a highly challenging technology project within expected time despite many road blocks, (See recognition e-card here).

Contracted to TD Bank Group to oversee the Engineering team throughout the execution of complex infrastructure projects for the MBNA Master Card Integration program within TD Bank. Accountable for management and implementation of dedicated pipeline between TD and TSYS TLP, with a cutover/go-live date of Sept. 26, 2014 (as Infrastructure Project Manager with IBM Canada).

Successfully managed and executed several network projects within TD Bank Financial Group including:

oNetwork Monitoring Project: Integrated innovative monitoring devices within the TD network to assess potential risks or issues impacting the activities of all internal devices.

oData Centre Migration: Successfully managed, planning and execution of TD data center migration.

oIDS Implementation Project: Installed highly secure Intrusion Detection Systems (IDS) on the TD Trading Floor to mitigate high risk of IT/data security breach.

oTSX Collocation Project: Coordinated and successfully closed this pivotal integration project, ultimately providing Toronto Stock Exchange with a hub to share its servers/switches within the TD location (as Project Manager, Network Solutions with IBM Canada).

Managed design, implementation and deployment of a Citrix Server solution for TD Canada Trust corporate IT helpdesk, which served 5,000 end-users (as Project Lead with IBM Canada).

Improved server activities monitoring through the successful planning and implementation of a Microsoft Operation Manager (MOM); additionally established a standard technical platform for the Investment Centre (as Project Lead, Wealth Management with TD Canada Trust).

PROFESSIONAL EXPERIENCE

Sr. Project Manager (Contract) Nov 2018 – Present

TD EETS is responsible for delivering Digitization and Automation as a shared service.

Deputed to TD to lead and manage the introduction of DCJ (digital crown jewel) on high availability platform.

Managed and implemented ICN to replace Thin and Thick Client for CMOD (IBM Content Mgmt. on Demand).

Coordinate, organize and execute initiatives within the project ensuring that they are completed within scope, on time and on budget and to the satisfaction of key stakeholders.

Responsible for Project Planning (budget, resource, and schedule), execution and control, Effort Estimation and Pricing, and effective Resource Utilization specially after Covid-19 impact to off shore users

Sr. Project Manager (Contract) Feb 2018 – Sept2018

BMO

Contracted to Bank of Montreal to manage:

Skype for business implementation

IBM Licensing server deployment

Sr. Project Manager (Contract) Feb 2016 – Jan 2018

TD Bank (EETS)

TD EETS is responsible for delivering Digitization and Automation as a shared service.

Deputed to TD’s leading digital transformation initiative and responsible for Applications Delivery Management to oversee multiple projects.

Managing a $48MM Content Management on Demand project with a diverse teams of up to 25 personnel through the execution of infrastructure uplift/currency program.

Coordinate, organize and execute initiatives within the project ensuring that they are completed within scope, on time and on budget and to the satisfaction of key stakeholders.

Responsible for Project Planning (budget, resource, and schedule), execution and control, Effort Estimation and Pricing, and effective Resource Utilization via Onsite/Offshore Delivery Models.

Championed Business Infrastructure interaction model spanning all lines of business with the program.

Recommend sequencing and prioritization of capability builds for executive review and approval.

Metrics collection for Dashboard and Coordination with onsite/offshore teams, maintain configuration, resolves issues and implementation support.

Sr. Project Manager – IBM Canada (Contract) June 2015 – Feb 2016

Rogers Communication,

Managing:

Vision 21 infrastructure upgrade including application, Database, Servers(Windows and AIX).

Rogers communications Infrastructure currency program.

Managed hardware/OS/database/middleware currency for WinComm’s Production, Dev and QA environments according to Rogers Architecture and Operations Management Standards.

Control-M Migration to new infrastructure.

Vision 21 TSM POC planning and execution.

In addition to the above noted projects, as my day to day management:

Optimized and scheduled project timelines according to dependencies across supporting towers.

Provide direction and support to the project team, facilitating risk/issue identification, tracking, escalation and mitigation.

Managed project resource allocation, including budget, human and infrastructure (tools, logistics, and technology) resources.

Sr. Project Manager - D+H Canada (Contract) Nov 2014 - May 2015

Responsible for planning and Implementation of AODA compliancy for all D&H Webpages.

Responsible for maximizing resource allocation based on availability and prioritized projects with their development and continuous improvement.

Facilitated the integration of technology solutions such as:

oDeployment of Citrix infrastructure, part of D&H Global Delivery program

oWindow 2003 Upgrade project

Datacenter migration and relocation,

oIdentified and pre-planned unique Data Center issues. Created data center migration project plan by examining key limiting factors, such as system availability and security.

oIdentified all the hardware, software, network equipment, storage devices, air and cooling systems, power equipment, and data involved in the move.

Sr. Project Manager – D7H (Davies and Henderson) Nov 2014 – June 2015

Fintech Company

Deputed to D&H to lead and manage data center relocation.

Managed and implemented Windows Server farm upgrade.

Managed and implemented AODA (Accessibility for Ontarians with Disability Act)

Sr. Infrastructure Project Manager (Contract) IBM Canada — Toronto, ON Sept 2013 – Oct 2014

Credit Card Acquisition-Platform Integration - For TD Bank

Manage all requirements associated with TSYS TLP dedicated pipelines and vendor secure connection needed for MBNA and TD infrastructure integration, data conversion, disclosure, card rewards programs and services and online web services. Establish file transfer methodologies and application integration as required.

Notable Projects & Contributions:

Manage Easy web load balancing and network security (Firewall, DMZ) as part of TD's PCI compatibility, coordinating Subject Matter Experts as necessary to meet all delivery requirements, costs and deadlines.

Facilitate project change requests (PCR’s) while additionally solving complex issues on the fly; oversee application deployment on Active/Active and Active/Passive web-based applications/servers.

Managed vendor connectivity for file transfer between TD and its vendors including CA Quebec, Alaska Airline, Best Western, Harland Clark, APEX and DBG.

Managed web related services including CNAME, DNS and URL redirections; oversaw data conversion and file transfer technologies including the retirement of Momentum and its replacement with TIBCO.

IT Manager Direct Channels Technology Solutions (TD Phone Channel) — Toronto, ON 2011 – 2012

Tasked with managing vendor-product integration of TD Phone Channel applications (i.e. Gateway, Pega and Wealth Desktop) as defined under the House of ITIL Model. Ensured that all systems and applications performed at their optimal peak with no interruptions, ultimately maintaining the integrity and credibility of the bank. Provided well-informed recommendations to enhance the system availability for offshore Call Centre Specialists.

Notable Projects & Contributions:

Conducted troubleshooting backup to pinpoint rollout issues with the Gateway release to the Montreal site.

Led a critical backup link failover test for the two outsourced call centres in the East Coast, designating one of the user-assigned interfaces as a secondary or backup port for disaster recovery of IVR traffic.

Pioneered implementation of a document library for all DCTS-Phone channel applications including end-to-end support documents, transition plans, playbooks and standardized procedures; maintained all Problem Management Agreements.

Provided in-depth reports, analyses and updates on various hardware/software requirements to Senior Management; played a pivotal role in DCTS-PC BAU budget planning.

Managed migration of TD Bank’s Data Centre to the new location.

Project Manager, Network Solutions IBM Canada — Toronto, ON 2006 – 2011

Proposed, planned and managed network infrastructure solution projects while serving as the single remedial point of contact for systems failure across several business units. Managed procurement of hardware and tools for associated projects, ensuring compliance with pre-established budgets and timelines as outlined in IBM SLA’s.

Additionally:

Managed deployment of patch management system for TD.

IT infrastructure tools deployment including, DHCP, DNS, Tivoli Monitoring, VitalNet, IDS and TSM.

Telecom Infrastructure and Service deployment including: LTE Network, Roaming Services and WIFI.

Project Lead IBM Canada — Toronto, ON 2003 – 2006

Led a series of server security and technical projects and implementations for diverse corporate clients in the financial services and manufacturing sectors (i.e. Celestica Inc. and TD Canada Trust). Managed integration of Cisco Wireless Technology within TD Canada Trust, enabling staff to utilize WI-FI on their personal laptops. Additionally employed advanced security knowledge to maintain optimum security for 300 Celestica servers.

Notable Projects & Contributions:

Oversaw Virtual Server Administration (VSA) implementation of 8 main servers within TD Canada Trust, maintaining core accountability for project scope, client relations and issues management.

Delivered third-level technical support and investigated root causes for technical issues pertaining to Server HW and OS; resolved or suggested corrective action for all technical problems.

Led ACI Fraud Detection, E-PKI, Single Point of Failure and WAN optimization projects.

Project Lead, Wealth Management TD Canada Trust — Toronto, ON 2001 – 2003

Assumed Project Management role in the LAN I&S – Platform Ops/Infrastructure Management group, maintaining accountability for the creation of project plans and technical solutions, as well as leading a range of local and national IT projects. Notably coached and mentored a 5-member team while managing stakeholder relationships and managing the successful national implementation of a build server for desktop deployment.

Notable Projects & Contributions:

Identified resources, risks and timelines to successfully manage a full-scale Server OS upgrade and implementation of Windows 2000.

Implementation of Exchange server 5.0

Test implementation of Microsoft Operation Manager (MOM).

Spearheaded the installation, configuration and national rollout of 10 Novell 6.0 CDP servers, notably delivering the project within budget while meeting and exceeding company expectations.

Project Lead/IT Analyst, Wealth Management TD Bank — Toronto, ON 1998 – 2001

Recruited by Wealth Management Operation and Support team to establish and oversee corporate systems standards and methodologies for managing comprehensive infrastructure projects. Functioned as SME and resource specialist, supervising and training up to 4 Senior IT Analysts and Helpdesk staff. Established and collaborated with IT staff throughout the maintenance of integrated systems support infrastructure for 800 users across 5 regionally-based locations.

Implemented roaming profile for TDAM Investment centers

Maintained and trouble shoot Exchange Server.

Upgraded all TDAM Server and Workstations to NT4.0

EDUCATION, CERTIFICATIONS & AFFILIATIONS

B.Sc. Computer Science Tehran University — Tehran, Iran

Certifications: ITIL, CCNA, and MCSE

Project Management Studies IBM PMP Study Group (in preparation for PMP exam)

Managing Today’s Projects APM Learning (21 PDU’s)

CISSP IBM Study Group (in preparation for CISSP exam)

Candidate for PMP Certification to be taken in Early 2021.

Active Member of PMI and Technical Leader Group, Microsoft Platform..

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