Customer Engineer Information Technology

ANILKUMAR. M

**-**

Kottayathu vilai

Painkulam

Sakthi nagar

Kanyakumari

Tamil nadu

Mobile Number: +91-915*******

E mail: ************@*****.***

SUMMARY

A fully experienced ATM engineer with years of experience in maintenance, installaton and servicing functons; in depth knowledge in maintaining operatons of ATM machines in order to reduce downtme and providing efectvely necessary upgrades to the system; an organized and systematzed engineer have great ability to troubleshoot and handle multple tasks especially on tght schedules and deadlines. KEY SKILLS

• Through profciency in the feld of electronics and communicaton engineering.

• Extensive experience of installing and servicing ATM machines.

• Complete knowledge of the mechanism used in ATM machines.

• Highly capable of examining, identfying and fxing failed components in machines.

• Profcient in NCR and GRRGR machines.

• Excellent ability to apply general rules to specifc problems to produce answers that are logical and sensible.

• Extremely adaptable to new technology and situaton.

• Efectvely team co-oordinaton ability and ATM installaton as well support experience.

• Ability to solve the issues with contnuous follow up with vendors.

• Computer profcient.

PROFESSIONAL EXPERIENCE

1. HELP DESK ENGINEER

Company Name : AASHWIN COMPUTERS MARTHANDAM

Duration : August 2008 to November 2010

• Resolves level 1 work order -o Elevates complex and or high priority problems to the appropriate support groups for resoluton.

• Verifes that suggested solutons efectvely resolve the user’ss problems through verbal or email follow up.

• Works on Help Desk related projects as assigned by supervisor. 2. CUSTOMER ENGINEER

Company Name : NCR CORPORATION OF INDIA PVT. LTD. CHENNAI Duraton : February 2011 to June 2012

• Perform routne maintenance checks, adjustments and repairs on ATM sites in areas under coverage.

• Replace worn electromechanical parts, cash dispensing systems.

• Troubleshoot both hardware and sofware operatons.

• Use approved sofware diagnostc tools on laptops to isolate and determine cause of failure, error messages and unresponsiveness.

• Update ATM maintenance record for the site installaton with specifes of repair work and parts replaced.

• Installing the sofware and operatng systems and server operatng systems.

• Resolving the issues over the telephone and by e-omail.

• Visit to client sites to help with installaton, deployment and troubleshootng. 3. ATM TECHNICIAN

Company Name : NEWTECH BUSINESS SYSTEM LTD. LUSAKA Duraton : 2012 August to present

• Visitng ATM sites and atending service calls related to ATM.

• Responsible for additon of NEW ATM machines in bank server.

• Providing support for windows.

• Provide functonal and technical support, troubleshootng and diagnosing hardware sofware problems.

• Maintaining Note countng Machine (Magner) in ATM.

• Atending ATM down calls in fxed tmings.

• Extensive experience in the ATM industry in requirement gathering lay out designing, project implementatons, upgrades, testng, compliance, New ATM actvaton, removal and replacement, producton support and user knowledge transfer for ATM.

• Communicatng customer needs to our engineering stafs.

• Answer technical and professional queries regarding ATM systems.

• Provide unique security sofware for the machine to ensure only authorized personal are able to access the account.

• Fixing at the toner and inkjet within the printer installed inside the ATM machine.

• Examining automatc printer and making sure it delivers a transacton on receipt promptly on receiving the instructons.

• Ensuring the number pad functons smoothly and butons punch in right digits with a single press.

• Provided online support to the customers.

ACADEMIC QUALIFICATIONS

2011 MCITP (Microsof Certitcation in Information Technology Professional in R J P InfoTech Pvt Ltd. 2010 B.Tech Information Technology in Sun College of Engineering and Technology. Anna University Chennai.

2003 Diploma in Electronics and Communication Engineering, Sun Institute of Technology. 2001 Higher Secondary Course Certitcate, Kootalumoodu MHSS Painkulam. 1999 Matriculation Examination, K A B D MHSS Painkulam. PERSONAL PROFILE

Name : Anilkumar. M

Address :10-74

Kottayathu vilai

Sakthi nagar

Painkulam

Kanyakumari

Permanent address : kotayathu vilai house

Sakthi nagar, painkulam

Kanyakumari district, tamilnadu

Mobile Number : +91-915*******

Email address : ************@*****.***

Natonality : Indian

Date of birth : 02/06/1984

Place of Birth : painkulam

GRender : Male

Marital Status : Married

Language Known : English, Tamil

Driving License Details : Zambian Driving License

662913/1/1

NRC Number : 904377/71/2

Passport Number : K4518654

Health Status : Good

Declaration

I hereby declare that all the informaton given above are correct and to the best of my knowledge and belief.

Yours sincerely,

Place : painkulam

Date : ANILKUMAR M.

Contact this candidate