Front Office supervisor
Resume:
HARMEET SINGH
D-** TYPE-* NEW POLICE LINE KINGSWAY CAMP, DELHI-110009
TEL:+91-901*******
E-mail: adofkv@r.postjobfree.com
CAREER OBJECTIVE
Seeking a deserving profile in the hospitality sector, where i can deliver my expertise and
Innovation hospitality skills, while maintaining the integrity and work ethics of the working
Environment, thereby maintaining the reputation of the organisation.
CAREER ABSTRACT
Knowledgeable front office supervisor with extensive experience in the hospitality industry.
Efficient multi- tasker, proficient at streamlining front office operations.
Highly skilled in customer service and conflict resolution, always striving to ensure guest
satisfaction.
CORE COMPETENCIES
Leadership Skills
Customer Service
Teamwork/Collaboration
Professionalism/work ethics
Cashier Skill
Interpersonal Skills
Organizational Skills
Negotiation and Persuasion
Perseverance/Motivation
Night Auditing
PROFESSIONAL EXPERIENCE
Seven Seas Hotel, Delhi, India Since 07’19
Website:adofkv@r.postjobfree.com
Company Profile: Hotel Industry
Designation: Front office Supervisor
Key Result Areas
Provide all guests (including groups) with a friendly, accurate and efficient check-in/Check-out process while following the company’s policies and procedures.
Prepare for check-in before the guest arrives by using the arrivals grid, preparing express Check -in, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organised and ready to greet guests.
Identifying and explaining room features to guests, supplying guests with directions and Information regarding property amenities, services, and hours of operation and local areas of interest.
Issues written and oral instructions to co-workers, assigns duties and examines work for Accuracy, neatness and conformance to policies and procedures.
Assists Front Desk Manager with overall operations of front desk and assumes responsibility for completion of shift work up to standards and according to established procedures.
Initiated and implemented up selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Generate reports outlining room occupancy totals, daily transactions, revenue totals and other Figures for management review.
Printing contingency lists to have a record of all guests in case of emergency.
Recording and tracking all open guest call and ensuring that all guest request are completed in time.
Completed end-of-shift reports and closed out station properly.
Radisson Blu Plaza Delhi Airport, Delhi, India 06’16-02’19
Website:adofkv@r.postjobfree.com
Company Profile: Hotel Industry
Designation: Front Office Executive
Key Result Areas
Organizing, confirming, processing and conducting all guest check-in/check-out
room reservations, requests, changes and cancellations.
Ensuring that any outstanding requests or problems from the previous day receive priority and are resolved.
Ensure all elite members are recognised and that all arrival gifts are received.
Coordinate with housekeeping to track readiness of rooms for check-in.
Worked with other departments to ensure billing accuracy to benefit both the guest and our hotels.
Instructed team members on hotel products, services, facilities, event, pricing and
policies to maintain a competent and transparent work environment.
Settle credit card charges through batch processing.
Execute daily reports, identify any special requests and checks reports for accuracy.
ACADEMIC QUALIFICATIONS
Bachelor in hotel management and catering technology from Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, Kalkaji, Delhi, Guru Gobind Singh Indraprastha University, India in 05’2012-05’2016.
ACHIEVEMENTS
Got two time bravo letter for my excellent service under the bravo recognition program from Carlson Rezidor Hotel Group.
REFERENCES
1.Mrs. Anjali Shukhla -Assistant Front Office Manager
Radisson Blu Plaza Delhi Airport
National Highway 8, Delhi-110037
E-mail:-adofkv@r.postjobfree.com
2.Mr. Ankush Sood- Front Office Manager
Radisson Blu Plaza Delhi Airport
National Highway 8, Delhi-110037
E-mail:-adofkv@r.postjobfree.com
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