COZETTE MYATT

adoffw@r.postjobfree.com

813-***-****

PROFESSIONAL SUMMARY!

Hard working employee who enjoys learning new skill sets. Using my leadership skills to lead a team to reach goals outlined by company. Going the extra mile in being proficient, meeting deadlines, and efficient in every task placed in front of me. A quick learner

2/2021 to 5/2021-Family Dollar

Riverview, FL

Assistant Store Manager

● I was responsible for assisting and greeting customers, answering questions, and resolving customer issues along with providing exceptional customer service.

● Assisting the Store Manager in their daily operations of the store.

● As an Assistant Manager I was responsible for maintaining inventory, record keeping of payroll, scheduling, cash register deposits, receipts, store appearance

● Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction

4/2020 to 8/2020-Dollar General

Riverview, FL

Assistant Store Manager

● As an Assistant Store Manager I helped to maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, the Assistant Store Manager assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Store Manager also performs stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses. Supply superior customer service leadership, greet, assist customers, and operate a cash register and scanner to itemize the customer’s purchase.

● Open and close the store a minimum 7of two days per week. • Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety

● Meetings, and ensuring employee compliance with company policies and procedures.

● Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction. Ensuring financial integrity of the store through strict cashier accountability, key control, authorizing and signing for refunds and overrides, count register tills, depositing money. 10/2019-12/2019 Conduent

Lakeland, FL

Quality Assurance/ Medical Management

● Ensures understanding of quality plans, classifications and definitions for medical billing clients. Identifies errors/inconsistencies in quality plans and brings to management's attention. Conducted audits, as needed on medical clients protocol and, on products, services rendered on the claim.

● Assured employees were making sure all medical information presented was completed. Sending medical claim to the appropriate queue for more research on the claim

● Knowing medical jargon, diagnosis codes? Cpt codes, apportionment to be paid on billing claim, medical billing name is correct, NPI of tendering physician is correct, along with provider’s tax Id which was very important.

9/2017 -8/2018(retired 8-10-2018) Lake Mary, FL

Senior Global Fraud Management

● Liaison with other business entities, d6(i.e. Wireline and Wireless Network Groups, Roaming Partners, and IT Security where I provide information on fraudulent High Toll areas on a daily basis.

● Access Fraud Network Systems where I assist in loss and prevention of fraudulent order activity, shipmentruof devices to fraudulent addresses for postpaid Pin Drop.

● Monitored Wholesale order system validating orders, adding additional services, and products.

● Maintain a log of High Toll International countries where they can be investigated and a potential block added to define area of international numbers 4/2017- 9/2017 -Verizon Lake Mary, FL

Senior Fraud Analyst System Support Management

● A higher level role in management while the immediate Supervisor. And other team members performed EWA (Employee Work Assignments) during the strike

● Fraud System Support 24/7. Handled Fraud System Enhancements, testing. System access revoked for terminated employees or users who no longer worked in the Fraud System, area for adding new users who needed access to different fraud applications and other fraud related application

● Handling Credit Referrals of 50-100 or more daily ensuring the requests were not fraudulent, approved post- paid and prepaid cell phone service. Researched Refund Deposits 100-150 daily, validating customer refund requests

● . Created multiple job processes for the Fraud System Support group on a national level within our vendor. Perform Audits on internal users for Multiple Fraud applications, observations performed on internal employees

1/2014-4/2017 Verizon Lake Mary, FL

Fraud Analyst Management System Support

● Assure the stability of fraud systems stability and health checks

● Assist centers nationwide if problems arise within Fraud systems, and investigate daily issues submitted tickets. Respond, and resolve trouble within a timely manner. Supporting Law Enforcement Response Team (LERT) which includes escalations, research, and investigations

● Adjusting Thresholds, Performing Audits, UAT and Regression testing of new functionalities ensuring they are working as designed

● Creating Communications on a National level advising management, users on systems impacted by changes being made, and when systems will be unavailable 3/2013-1/2014 Verizon Communications Tampa, FL

Business Response Generalist

● Responsible for the repair activity for multi-line business customers with Key System, Pbx, Pabx circuits such as T1, Ds1, Dsu, Dco 10, Ds3, T3, Csu, Frame Relay, 5ess, Dms100, TCP/IP

● Verifying information/ equipment, and monitoring trouble report status through computer based menu-driven system for several different circuits

● Controlled multi-line business and Wholesale customers with repair requests and provided status of circuits with issues

● Escalated trouble reports, cleared trouble reports. As a Team Lead I created multiple job processes to assist the Business Response Generalist to become efficient with their job, along with cross-training of five or ten employees.

6/2005-3/2013 Verizon Communications Tampa, FL

Enhanced Verizon Resolution Center Large Business Repair(Merger of Departments)

● Acted as a Lower-level Supervisor taking escalated calls from representatives on a per customer request, issuing credits, troubleshooting customers problem by gaining access to the line, making test calls to ensure line is working properly, and programming of special calling features

● Consistently displayed a professional, and courteous attitude, willing to assist co-workers when needed.

● Assisted business, and consumer customers with isolating trouble with circuits or single line business accounts, troubleshooting, testing of circuits, phone systems to determine if the trouble is customers provided equipment or Verizon’s network Guarantee appropriate resolution Avoided Non-productive dispatches-98%. Average amount of calls taken for business and consumer handled monthly-1050

COMPUTER SKILLS Other Systems (Internal Verizon)- Switches- Gtd5, 5ess, Dms100, Dco 10, Dso, Ds1, Ds3, T1, T3, TCP/IP, Key System, Pbx, Pabx, Optical and Ethernet level, Dacs, Lnp, E911, Csu, Dsu, Frame Rely, Remedy, Mux, Portfolio, Cofee, CofeeAnywhere, COA Backend, Msos, Recoup, Nocv, Billstar, Ddr, Direct Ship, Stomps, Sources, Cids, Bvt, Tpx, Cbis, Cbss, Mark, ILEC/CLEC, Lotus Notes, Aim, Cad, Cops, Aais, Dsts, Aais Ds, Access Guardian, Ecps, Cbis, Nt Express, Ssp, V-Repair, Rce, IFinals, Storc, CSR, 4-tel, Icad, workbench, AM,Cofee, ACD, IVR, Vista, TIRKS, PC Order Manager, WFAC, Provision Controller, CIM, Enforce Production, Acss, VzResPR, VzResDR, Enforce QA, FraudPlus, icollect, ACSS Web, ACSS Equipment, One Click, MTAS, MARS, WFM ID, MyPos, NetACE, OnePos, E-roes, E-credit, SFDC, SMBC, SFA-DM, ETM Management System, Fraud Plus, IT-Fraud SDLC, ACSR System, Cisco Unified CM, IRTS 6.1. Gateway blocking system, MDAT Fastpass, NICE, IMPACT 360, Accurint, KFBD File, WFM, WFM Work tool, eOscar, Experian, Enforce-web, Enforce-TR, Enforce-TB, Net Verify, EID, iCredit, iVision, Datashare, VEPS, RDF, FIOS/HIS- Refund Deposit System, BARS, CreditScreening Teradata, SMART, ITTS, Pindrop. EDUCATION

University of Phoenix: Online MIS with a Graduate Cyber Security Certificate University of Phoenix: Online MBA Business Administration Management University of Phoenix: Online BS/BM Business Management Concentration ACCOMPLISHMENTS

● Grand State of Florida Royal Ladies Financial Secretary State of Florida Shriner Department Finance team for International Free and Accepted Modern Mason and the Order of the Eastern Star Organization

● Central Session Finance team (East & West parts of Florida), Royal Ladies Financial Secretary, Treasure for the Order of the Eastern Star (Bonded) AWARDS

● 2015 Teamwork Award Recognized May 27, 2015 as being a Team player, hard worker,and going the extra mile within Verizon Corporate

● 2014 Dedication award for August 14, 2014 Enterprise Project Release Verizon Corporate

● 2000 Diamond club member Won a trip to New Orleans $35,000 Verizon Communications

● 1999 Mall of America Minnesota, Won a trip for sales over $20,000 Verizon Communications

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