Customer Service Supervisor
Resume:
JIBY MATHAI
********@*****.***
VILLA NO.20, DUBAI
PROFESSIONAL SUMMARY
I assure you that my experience and skills match your expectations for this profile, as I have worked in customer service for the past five years. I have also supervised in these roles, and have the ability to train and supervise new staff members if required. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WORK EXPERIENCE
Customer Service Supervisor Jul 2018 - Present
BEACON TRADING FZE • DUBAI
• Track record in resolving and reducing customer complaints.
• Reporting team and individual performance to manager.
• Lead and manage a team of customer service agents.
• Contact customers via calls and emails to offer them products or services and assist them in resolving issues.
• Responsible include setting employee and team goals and choosing appropriate rewards for achievements.
CUSTOMER SERVICE ASSISTANCE Apr 2012 - Apr 2014
UAE EXCHANGE LLC • DUBAI
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Carried out day-day-day duties accurately and efficiently.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
EDUCATION
Certified Trade and Logistics Professional-Level 3 Dec 2017 - Dec 2017 DUBAI TRADE • DUBAI
• Understand the basics of trade, the role of Dubai Trade and what it entails.
• A thorough insight of the export process and procedures.
• A comprehensive look at the import process and what it entails.
• Thorough process understanding of trans-shipment, multi-modal transits and chartering.
• Learn the basics of freight forwarding and Supply Chain Management.
• A glance at the functioning of E-services provided by DP World. Post Graduate Diploma in Multimedia Animation Aug 2008 - Aug 2010 School of Multimedia & Animation Research & Training • Thrissur, Kerala Its one-year program which is specialised in Web Design.
• Adobe Illustrator
• Adobe Photoshop
• Dreamweaver
Bachelor of Business Administration (B.B.A.) Jun 2008 - Mar 2011 University of Calicut • Thrissur, Kerala
Bachelor of Business Administration (B.B.A.) is 3-year course which is specialised in Business Administration.
IATA-Foundation Apr 2008 – Mar 2009
SKILLS
• MS Word
• MS PowerPoint
• MS Windows
• MS Excel
• MS Office
• Stress Management Skills
• Customer Service
• Strong Interpersonal skills
• Foreign Currency Knowledge
AWARDS AND HONOURS
CUSTOMER SERVICE EXCELLENCE 2013
Awarded by UAE Exchange for Excellent Customer Service.
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