Customer service
Resume:
Mohammad Ishtiyaque Irfan Thakur
OBJECTIVE
I wish to apply for a suitable job where my capabilities can be fully utilized. EXPERIENCE
Dufry cruise services, Holland America Line — Retail Sales Associate
APRIL 2019 - MAY 2020
JOB ROLE & RESPONSIBILITIES
Meeting monthly sales target.
Meet & Greet every guest entered in the store.
To handle calls from guests or clients and solve their queries or help them as needed.
Customer service.
Inventory management by proper tracking of every product, stocks at the store and planning for requirements for the store.
Reporting as per company norms.
Converting leads into deals.
Promotion planning to achieve the target.
Store Responsibilities.
Sales Reports (Daily, weekly, monthly)
Sta Attendance.
Sta Salary Break-up.
Visual Merchandising.
Store Reports ( Morning Reports, Opening Reports, Closing Reports, Audit Reports, Damage products Reports).
To check the stock delivery through Manifest.
Follow up on company emails for the store.
Weekly briefing on KPI.
Achievements:-
Under training for Retail Sales Supervisor.
Beverly Hills Polo Club, Viviana Mall, Thane — Sr. Fashion Consultant
MARCH 2018 - FEBRUARY 2019
JOB ROLE & RESPONSIBILITIES
Meeting monthly sales target.
Meet & Greet every guest entered in the store.
Customer service.
ADDRESS
A/303, Abida Mansion
Ghaswala Compound
Kausa Mumbra
Dist Thane 400612
Maharashtra India
ishtiyaquethakur@gmail.c
om
SKILLS
Customer
Service.
Sales.
Product
Knowledge.
Merchandising.
Attention to
Detail.
Time
Management.
Team Player.
Written & Verbal
communication.
Interpersonal
Skills.
Problem Solving.
Information
Technology
Multi-tasking.
Store Operations.
Reporting as per company norms.
Converting leads into deals.
Store Responsibilities.
Sales Reports (Daily, weekly, monthly)
Visual Merchandising.
Store Reports ( Morning Reports, Opening Reports, Closing Reports, Audit Reports, Damage products Reports).
To check the stock delivery through Manifest.
Follow up on company emails for the store.
Achievements:-
Promoted as a Senior Fashion Consultant.
Adidas, Viviana Mall, Thane — Sales Associate.
JANUARY 2016 - FEBRUARY 2018
JOB ROLE & RESPONSIBILITIES
Meeting monthly sales target.
Meet & Greet every guest entered in the store.
Customer service.
Reporting as per company norms.
Converting leads into deals.
Store Responsibilities.
Sales Reports (Daily, weekly, monthly)
Visual Merchandising.
Puma, Viviana Mall, Thane — Sales Associate.
JANUARY 2014 - DECEMBER 2015
JOB ROLE & RESPONSIBILITIES
Meeting monthly sales target.
Meet & Greet every guest entered in the store.
Customer service.
Reporting as per company norms.
Converting leads into deals.
Store Responsibilities.
Sales Reports (Daily, weekly, monthly)
Visual Merchandising.
TECHNICAL
QUALIFICATIONS
Basic Knowledge
of Computer &
Internet.
MS-O ce.
Basic Knowledge
of Tally.
Retail POS
operation.
STRENGTH
Sincerity &
Punctuality.
Self Motivated &
Self Starter.
Positive Attitude.
Hard Working
Nature.
Quick Learner.
Can Work Under
Pressure.
Flexible with
working hours.
A good team
player.
Always helping &
supportive
towards team
members.
LANGUAGES
English
Hindi
Marathi
PERSONAL DETAILS
Date of Birth: 01 Feb
1996
Father’s Name: Irfan
Thakur
Nationality: Indian
Marital Status: Single
Religion: Islam
HOBBIES
Travelling
To Play Snooker
EDUCATION
Maharashtra State Board, Mumbai — SSC.
MARCH 2011
Passed with 71%
Maharashtra State Board, Mumbai — HSC.
FEBRUARY 2013
Passed with 65%
University Of Mumbai, Mumbai — Bachelor Degree in commerce
(B.com) in the subject of Financial Accounting & Auditing. APRIL 2017
Passed with 79%
DOCUMENT DETAILS
Document Name Document number Date of issue Place of issue Date of expiry PASSPORT P0959349 10/03/2016 MUMBAI 09/03/2026
C.D.C (Indian) MUM 345531 08/12/2018 MUMBAI 07/12/2028 C1/D Visa N6578477 12/02/2019 MUMBAI 06/02/2024
I hereby declare that above information provided by me is true to the best of my knowledge. Place:-
Date:-. (Mohammad Ishtiyaque Thakur)
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