Center Representative Security Officer
Resume:
CAROLINA TORRES ERANDIO
OBJECTIVE:
Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.
0641 Palawan Ext. Pitogo Makati City
adoesm@r.postjobfree.com
swimming
singing
dancing
EDUCATIONAL BACKGROUND
MAKATI HIGH SCHOOL
JUN 1989 – MARCH 1993
SECONDARY
GUADALUPE ELEMENTARY SCHOOL
JUN 1983 – APRIL 1989
PRIMARY
JLFP Investigation Security Agency Inc.
MAY 22, 2010–DEC 19,2018
Answering telephone calls to take messages, answer questions, and provide information. Monitor and investigate fire and security alarms.
Reporting of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
FIS GLOBAL SOLUTION SERVICES CSR
NOV 19,2013–MAY 17, 2014
. Answer incoming calls and respond to customer's emails.
•Management and resolve customer complaints.
•Sell products and place customer orders in the computer system.
•Identify and escalate issues to supervisors.
•Provide product and service information to customers.
PRESTIGE PROMOTION INC. PROMODIZER
JAN. 17, 2002– NOV.19, 2002
• Ensures the achievement of sales targets.
• Responsible for timely and proper display and replenishment of
Merchandise.
• Receives and check accuracy of all products deliveries and reports
• Conduct inventory as scheduled.
• Identify and segregate items for pull-out damage, dirty and slow
moving.
• Safeguard merchandise from external and internal losses (e g. theft,
loses or damages, etc.)
• Maintain orderliness and cleanliness at the selling and stockroom
area.
• Prepare and submit accurate reports on time.
• Provides fast, efficient and courteous service at all times to
customers.
TRAININGS ATTENDED:
REFRESHER TRAINING COURSE
OPTIMUS SKILLS AND SECURITYTRAINING INSTITUTE,INC
DATE ATTENDED:
JULY 14-20,2017
FINISHING COURSE FOR CALL CENTER AGENT
MINDBANK TRAINING AND SKILLS CORP.
DATE ATTENDED:
AUG.22,2013-SEPTEMBER 06, 2013
BASIC COMPUTER LITERACY PROGRAM
(MS-WORD,MS-EXCEL, MS-POWERPOINT)
DATE ATTENDED:
MAY 25,2009-JUNE 19, 2009
BASIC SECURITY GUARD COURSE:
SIGMA INSTITUTE FOR SECURITY AND PROTECTIONTRAINING, INC.
DATE ATTENDED:
JULY 27-AUG 16, 2009
CHARACTER REFERENCE:
CHRISAMANE RAMOS
ACCOUNTANT
ORLANDO DELA ROSA
SECURITY OFFICER
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