Kevin Highshaw

adoesl@r.postjobfree.com

Milwaukee, WI

414-***-****

Work Experience:

Walmart Supercenter

CSR-1 Cashier August 2020 to April 2021

Worked In Money Center providing customers with check cashing, ordering of money orders, as well as

Assisting with the with Western Union Payments.

Worked In Customer Service Center where I assisted Customers with merchandise returns/exchanges

As well as inventory duties.

Cashier and self check responsibilities.

First Citizens Bank - Milwaukee, WI

Customer Care Agent II January 2020 to May 2020

Handled inbound and outbound calls from our customers regarding account balance information

Processed credit card payments and assisted with wire transfers

Responsible for debts and credits as well as resolving online banking issues

Family Dollar and Amazon November 2018 – January 2020

Worked at both part-time for a total of 40+hrs/week.

Cashier

Customer service, locating goods and restocking of products

Package handling and distribution to designated means of travel

Sorting of packages

U.S. Bank - Milwaukee, WI

Retail Lockbox Analyst II October 2017 to November 2018

Processed retail payments for major business corporations on a I-Tran scanning and encoding machine

Balanced accounts with files being sent back to our clients

Met deadlines, and complied with all SLA's set by our client

BMO Harris Bank

Wholesale/Retail Lockbox Specialist November 2015 to October 2016

Processed wholesale and retail payments for major business corporations on anI-Tran scanning and encoding machine in a timely but accurate manner

Reviewed scanned payments for accuracy and applied them to correct accounts

Responsible for bank deposits

Assurant Health

Customer Care Specialist March 2015 to October 2015

Handled inbound customer calls regarding insurance plans, premium amounts, adding/removing dependents, and updating any other personal information that may have changed.

Guaranty Bank

Customer Care September 2014 to February 2015

Handled inbound and outbound calls to our customers, providing account balance information, and recent debits/credits and on-line banking issues.

Wells Fargo- Home Mortgage

Loan Processor Specialist October 2013 to March 2014

Compiled and verified credit and loan documentation/information

Resolved problems regarding documentation issues

Researched and resolved discrepancies in relation to the Short Sale review.

JP Morgan Chase& Co- Mortgage Banking

Short Sale Negotiator Specialist June 2011 to September 2013

Contacted customers that are in any phase of delinquency with their mortgage

Reviewed bank statements, tax returns and BPO's, in an effort to evaluate the best options for that particular customer, ensuring the investor's requirements are being met

Short Sale Closing Specialist

Received approved Short Sale files to review for accurate numbers andensured that all investor guidelines were met. Kept in contact with authorized third party; monitored scheduled close dates, reviewed and processed check payments.

Kohl's Department Stores

Collections Specialist April 2010 to June 2011

Handled inbound and outbound calls to customers who have fallen behind on their account with the company.

Informed customers of due date, balance on the account as well as any past due amounts.

Updated customer account information, closed and reopened accounts, and processed ACH payments in a timely manner.

JPMorgan Chase & Co.-Treasury Services

Treasury Analyst November 2007 to November 2009

Handled inbound calls, assisting customers by providing the status on: wire transfers, all debits and credits, check verification, stop payments, and account balances

U.S. Bank

Lockbox Specialist March 2003 to November 2007

Processed retail payments for major business corporations on a I-Tran scanning and encoding machine

M&I Bank Support Services

Sorter Operator November 1999 to October 2001

Processed personal bank deposits

10 key corrective data entry as well as reject repair methods and check encoding procedures.

Education

Washington High School - Milwaukee, WI Diploma 1998

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