Store Manager Lisbon

Cynthia M. Hetherington

***** * ****** **** ********, AZ 85388

Cell: 602-***-**** – ********@*****.***

Summary

I have extensive experience in retail management and sales. Employ excellent leadership skills and multi-tasking strengths. Demonstrated profitable sales growth by managing activities and performance of all employees. Retail sales positions in management and development as a Retail Store Manager, Assistant Manager, and Team Lead.

Highlights

Sales professional

Team-orientated

Flexible

Reliable

Leader

Accomplishments

Hired and developed sales representatives to be top performers and promoted to higher positions with Sprint. Review of 2014 October performance ranked 18 nationally with composite score of 150.47% and ranked #1 nationally in activation achievement 204.90%. Passed corporate audit in 2014 with 86.8% score.

Experience

City of Surprise Recreation Center

April 19, 2021, to Present

Aquatic Center Cashier

Temporary position in the Parks and Recreation Departments for the summer. Responsible for greeting customers and providing excellent customer service. Processing sales transactions, stocking, and cleaning.

Beall’s Outlet

Nov 11, 2020, to Jan 16, 2021

Retail Supervisor

Parttime supervisor position responsible for supervising clerks in moving inventory to sales floor based on allotted time, maintaining an organized and clean store by assigning work duties and posting. Tracking sales goals in customer satisfaction, credit card submissions and daily merchandise sales goals.

Sprint Nextel

1998 - 2019 Retired

Sales Rep / Lead Sales Rep / Assistant Store Manager / Team Lead/ Store Manager

Store Manager: Retired

Focus in generating profitable sales growth by managing activities of all employees. Primary responsibilities include monitoring day to day operations, merchandising, training, and leadership for all sales staff in developing performance action plans to increase sales opportunities. Monitor achievement of sales quotas using metric application.

Team Lead: Responsible for training and technical support for inventory personnel in the retail stores. Maintained a minimum of 90% audit passing score for 12 stores.

Assistant Store Manager: Filling in at various Chicago Metro stores as needed. Maintained an environment for open and professional communication. Provided leadership and sales training for all employees.

Idea Center Manager

Builders Square II- Melrose Park, IL

1993- 1996

Supervisor/ Customer Service Associate/ Sales Representative

Sears Roebuck and Co – Chicago Metro, IL

1978 -1992

Education

Bachelor of Arts: Managerial Communications 2006

Elmhurst College - Elmhurst, IL, USA

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