Service Representative Receptionist

Toya Harris

**** ******* ****

Fredericksburg VA 22408

Phone: 571-***-****

Email: ************@*****.***

EXECUTIVE PROFILE

Accomplished leader with 10 years of experience as a Hair Stylist and Customer Service Representative. Keen ability to build relationships and adapt to a diverse customer base. Excellent interpersonal, verbal, and communication skills. Process improvement champion with a history of implementing new procedures, and technologies to enhance operational efficiency, improve services, and control costs. Detailed oriented professional with strong organizational skills and the ability to multi-task. EXPERIENCE

D’ Unique Hair Salon

Hair Stylist/Receptionist

Woodbridge, VA 12/2008 to Present

● Responsible for establishing, maintaining and growing a client base to achieve sales goals

● Establish and maintains deep connection with clients and drives repeat business

● Consistently delivers memorable in store experiences to all clients; schedules client appointments to maximize results

● Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition

● Possess broad range of product knowledge

● Skilled in providing exceptional customer service

● Responsible for opening/closing procedures, inventory, and daily revenue reporting

● Conduct training and development of new stylist

Verizon Wireless

Customer Service Representative

Woodbridge, VA 01/2006 to 12/2008

● Provided phone-based support to customers

● Demonstrated exceptional customer service on all internal and external interactions

● Provided technical and administrative support

● Facilitated retail sales of cellular phones and wireless services

● Created additional sales opportunities through creative marketing campaigns and community involvement

● Developed and monitored action plans for the accomplishment of daily/monthly sales goals

Toya Harris Email: ************@*****.*** Phone: 404-***-**** Supra Inc.

Receptionist

Arlington, VA 01/2006 to 12/2007

● Greeted and directed visitors

● Handled incoming phone calls and directed to appreciate associate

● Assisted in ordering, receiving, stocking and distribution of supplies

● Assisted with scheduling meetings

● Interacted positively and effectively with co-workers and supervisors

● Conducted clerical duties such as filing, photocopying, transcribing and faxing EDUCATION

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