Lotus Notes Construction Project
Resume:
SAM GJENASHI
**-** **** ** #*** · Long Island City, NY 11101 · 917-***-**** · *****.********@*****.***
VERSATILE AND RESULTS-ORIENTED PROPERTY MANAGEMENT AND OPERATION PROFESSIONAL with extensive experience in top-level activities such as formulating policy and strategic planning to directing budgets and determining human resources needs. Proven ability to demonstrate high-level interpersonal, leadership, project management, multi-tasking, and analytical skills in high pressure environments. Recognized for preparation of the annual budget, reporting and financial performance. Highly skilled in managing all aspects of the organization’s operations to meet established objectives for growth and profitability. Excellent verbal and written communication skills with an ability to communicate effectively with all members of an organization. Solid knowledge of building systems.
AREAS OF EXPERTISE
Process Management · Operations · Budgeting ·
Project Management · Vendor Relations · Communications ·
Account Management · Strategic Planning · Risk Management
PROFESSIONAL EXPERIENCE
Resident Manager
Harrison Condominium, Long Island City, NY March 2017 – Present
Oversaw opening of a brand new 120 unit luxury condominium building. Ensured that all the trades are completed up to the highest luxury standards. Ensured that Harrison was the most luxurious Condominium building in Long Island City
Interact with and provide weekly progress reports to ownership and met luxurious Silvercup standards.
Schedule and supervise staff operations. Conduct weekly meetings to discuss and review outstanding issues.
Develop and schedule process improvements to increase efficiency.
Monitor all the mechanicals, such as boilers, heat exchangers, PTACs and heat pumps
Schedule preventive maintenance using Manager Plus. Ensure all fire safety related mechanical inspections and elevator inspections are conducted and in compliance with local codes.
Coordinate and respond to resident requests with exceptional customer service and follow up.
Develop and schedule process improvements to increase high-performance efficiency.
Manage a crew of 9 union employees. Recruit, train and motivate staff ensuring compliance, safe and proficient operation.
Attended monthly board of directors meetings. Close working relationship with the Board President.
Resident Manager
The Drake LLC, Rego Park, NY May 2011 – December 2016
Oversaw all aspects in running a 420-unit luxury building.
Increase retention by increasing the luxury standards in all building amenities. Presenting Investors with options how to elevate the retention rates by providing impeccable service.
Manage staff operations, schedule of preventive and urgent maintenance, and coordinate tenant requests with exceptional customer service.
Prepare checklist and inspection reports. Signed off on apartment turnovers. Conducted after move out inspections and created a checklist.
Develop and schedule process improvements to increase efficiency.
Work hand in hand with the crew to ensure compliance, safety and proficient operation.
Oversaw in house repairs such as bulb replacements, HVAC temperature issues, maintain building equipment as well as delegating more complex tasks to outside professional contractors.
Managed staff to ensure compliance, safety and proficient operation.
Project Manager
Regal USA Concrete, New York, NY April 2006 - March 2011
Central leadership member for a Union Concrete company specializing on high rise superstructure.
Met regularly with ownership and provided with progress reports.
Assisted in creating estimates, budgets and establishing legal requirements guidelines for projects.
Interacted with Construction Project Managers, architects and engineers, approve shop drawings and revise/approve changes as needed.
Maintained operational budgets, purchasing and vendor relations.
Identified, developed and implemented cost saving processes.
Directed all aspects of the organization’s operations to meet established objectives for growth and profitability.
Responsible for executing financial forecasts, develop tools to control expenses and oversee personnel management.
HPD Account Executive
Tri-State Companies, New York, NY April 2001- March 2006
Supervised accounts with City of New York agencies such as HPD and HRA.
Acted as a liaison with Agencies Directors, Auditors and legal departments. Represented employer in all union meetings, labor bargaining and legal contractual disputes.
Ensured all acquisitions meet Tri-State standards.
Oversaw all aspects of HPD and HRA contracts including payroll, HR, medical, loss control and vendor relations. Maintained and developed vendor communications.
Responsible for all accounts payable, maintenance and the IT department.
Directly supervised 15 employees in the HQ office and work closely with all office managers throughout NYC field offices.
Lead Concierge
Pan-Am Equities, New York, NY June 1997 - August 2001
Address resident concerns and issues in accordance with company’s customer service standards.
Help resolve any issues and address complaints from resident to ensure a better and more enjoyable environment.
Received, stored and disbursed residents packages and dry cleaning.
Scheduled any repairs required within residential units. Maintained the building logs regarding unit turnovers, repairs, deliveries and trade work.
Enhance residents experience by facilitating use of amenities, booking reservations and event tickets, and by providing information about neighborhood attractions. Contributed in maintaining a high retention rate.
Assistant Supervisor
Perfect Building Maintenance, New York, NY April 1995 - June 1997
Accompanied and assisted the supervisor on field inspections.
Prepared and submitted weekly payroll.
Maintained stock levels of inventory and supplies.
Executed tasks and regulate schedules.
Coordinated and executed the completion of emergency tasks upon request.
EDUCATION
University of Podgorica- Podgorica, Montenegro
Associates Degree in Business Development, May 1992
Areas of study include Business Management, Economics and Tourism Development
TRAINING & DEVELOPMENT
Technological Skills: Proficient in Yardi Voyager, Excel, Windows XP, MS Word 98, MS Out, Internet Explorer, Lotus Notes, Summit, Professional Development: FD Standpipe and Sprinkler Certificate, FD Low Pressure Boiler License, P&C, L.A&H, Q01- Candidate
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