Case Manager for 40 clients.
Resume:
SHIRLEY T.
HASAN
*****.*******@*****.***
, TX 77054
S K I L L S
Manage records
Process improvement
Planning
Networking
Prioritization
Collaboration
Customer relations
Creative thinking
Budget planning
Educate clients on the
housing process
Set objectives
Analytical thinking
P R O F E S S I O N A L S UMMARY
Organized Case Manager bringing strengths in handling work independently and solving routine problems without oversight. Hardworking and reliable focused on going the extra mile to support team and serve clients. Motivated to continue to learn and grow.
Skilled team player with a strong background in successfully and professionally managing difficult situation while under pressure. Quick learner with great computer abilities.
E X P E R I E N C E
H O U S I N G C A S E M A N A G E R
Avenue 360 Health and Wellness
Houston, TX
August 2019 - Current
Managed caseload of clients and developed individual service plans to coordinate strategies.
Assisted housing coordinator with conducting intakes and assessments of new residents.
Monitored behaviors, needs, and progress to help keep residents on-track with plans.
Developed and updated computerized records management systems to effectively store, process and report on clients monthly assessments.
Established and enforced organizational policies to keep operations in line with the facility's standards and regulatory requirements.
Checked units and common rooms to verify conformance with program standards.
Monitored behaviors, needs, and progress to help keep clients on-track with plans.
Implemented staff accountability initiatives for each operating unit.
Maintained computerized record management systems to store and process data such as clients activities and information. C O MMUNITY S U P P O R T S P E C I A L I S T
New Hope Housing - Rittenhouse Property
Houston, TX
April 2014 - August 2019
Worked closely with individuals living with disabilities to improve self-sufficiency by building up important life skills. Connected clients with services through robust education programs and personalized service.
Interviewed potential clients and collected information to determine eligibility for social assistance.
Created informational brochures, flyers, and other communications to effectively highlight available services. Organized resources and staff to uphold program promises and offer consistent service levels.
Assisted clients with locating assistance for basic human needs such as safe housing, food pantries, and medical issues. Volunteered for and tackled new assignments and tasks to ease staff member burden.
Finished all tasks and job duties, adhering to deadlines to avoid delays.
Completed all assigned tasks prior to shift end.
E D U C A T I O N
A S S O C I A T E O F A P P L I E D S C I E N C E : H E A L T H A N D W E L L N E S S
Houston Community College
Houston, TX
Awarded (Excellence in Achievement).
Dean's List Honoree, 2 semesters.
GPA 4.0.
B A C H E L O R O F S C I E N C E : H E A L T H A N D B E H A V I O R A L S C I E N C E
University of Houston-Downtown
Houston, TX
Expected graduate date May 2024
Contact this candidate