Communication Specialist Manager

CONTACT

SAULE STAUGAARD

CLIENT COMMUNICATION SPECIALIST

EXPERIENCE

CLIENT COMMUNICATION SPECIALIST - ROCK CONNECTIONS, LLC

(April 2020-Present)

Project NOAH- Inbound calls to report damage claims for Detroit residents. Outbound to schedules residents for cleaning and sanitation services.

Project Halo- Inbound calls to schedule residents for Covid-19 Vaccine as well as to be tested.

Project Mitten Campaign –Works as a volunteer manager, supervising COVID-19 Contact Tracers (CTs) for the Michigan Department of Health and Human Services. Responsible for tracking their production, attendance, quality and providing coaching whenever necessary. Organized and ran huddles daily for team.

LOLA Campaign – Contacted current and potential Quicken Loans clients them with a banker for a mortgage.

PRIVATE NANNY

(January 2018-March 2020)

Responsible for the care of multiple children. Planned and executed multiple schedules and activities within the allotted time frames provided.

HEAD CASHIER/LEAD

Home Depot

(February 2016-November 2017)

Responsible for providing customers with a positive experience. Solved customer concerns throughout multiple pay stations. Assisted the supervisor on duty and guided other cashiers with tasks and timelines.

SKILLS

Organization

Microsoft Office

Public Speaking

Live Coaching

Time Management

Communication

CPR/First Aid Certified

ACHIEVEMENTS

E D U C A T I O N

FOCUS ONE MASTERS COMMISSION

Pastoral Studies

Sep 2014 – June 2015

OXFORD VIRTUAL ACADEMY

General Studies

2014

FOC-SPECIFIC TECHNOLOGIES

LOLA

BFG

Five9

Salesforce

313-***-**** - Office

248-***-**** - Cell

**************@***************.***

Participates in Leader Development Program with Director. Meet weekly to work on new skills and assignments

Voted by peers as the Volunteer Manager that goes Above and Beyond their role expectations – Dec 2020

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