LISA D. SELIM

**** ******** **. **********, ** **073

Cell: 615-***-****

adoeif@r.postjobfree.com

Objective:

To achieve an administrative position which allows me to enhance and maintain a professional, high quality and efficient work environment in order for the management team to achieve their goals and objectives.

Work History:

DXC TECNOLOGY aka CSC COMPUTER SCIENCES CORPORATION – October 2015 to Present

Senior Assistant, Customer Service Support

Provide customer service representative for agents and clients

Provide excellent customer service, problem solving and resolution for agents and clients

Review and evaluate existing polices between agents and clients

Input plans and obtained final approval between agents and clients

Input plans into database, ensure all information is entered accurately and issue policies

Compose letters to agents and clients

Demonstrate a proficient productivity level, changing status, moving policy to applicable processing

queues: payments, refunds and reissue policies

Review and process policies to be mailed out to agents and clients

Serves as a mentor and trainer for employees in US and India locations

ARS-Rescue Rooter - February 2015 to July 2015

SSA Sales Associate

Proactively greeted customers, engaged in informative conversations concerning their HVAC units regarding their units reliance and efficiency and annual cost

Establish a sales appointment with customer for HVAC inspection and quote

Educate and build awareness of the Home Depot customers and store employees about HVAC program using product knowledge sessions or special events

Build and maintain relationships with store associates and key management

Company representative for vendor events

Northwestern Mutual Financial Network – August 1984 to April 2014

New Business Processor/Receptionist

Greeted clients

Provided customer service to callers

Reviewed and evaluated existing policies and client’s plan to include life insurance, disabilities, and annuities

Received plans and obtained final approval between agents and clients

Input plans into database, ensured all information entered correctly and uploaded to corporate office

Distributed plans to corporate office for final completion

Processed escrow payments on a quarterly, semi-annual, and annual basis

Composed letters, documents and reports

Records management

Customer Service Representative for agents and clients

Hardware and software technical support for office copier and fax machines and included troubleshooting for 100+ people

Set-up employee copier and fax functions on desktop machines

Ordered office supplies

Incoming and outgoing mail including use of postage machine

Computer based conference room scheduling and set-up

Vender support – handled the purchasing of copiers through Robert J Young and coordinated new product training for all employees

Education

Greenbrier High School

Software/Programs

Microsoft Office

Community Services

United Way

American Cancer Society

**References available upon request

Contact this candidate