Spanish Interpreter Switchboard Operator

MARIA C. L. RAMIREZ

P. O. BOX ******

Elmwood Park, IL 60707

Contact #312-***-****

adoeh1@r.postjobfree.com

EXPERIENCE

September 1, 1997 – Present

(SELF EMPLOYMENT)

SPANISH BILINGUAL INTERPRETER IN COURTS OF COOK COUNTY – FULL TIME Legal interpretation of medical cases for the Workmen’s Compensation Commission courts, Criminal Courts, Domestic Relations Courts and DCFS Courts for Cook County as well as interpretation of deposition for accident cases for numerous Insurance companies, too August 1, 2020 - August 28, 2020

Bilingual Enumerator - Full Time,

*Department of Commerce Census 2020 Field Enumerator

*BACKGROUND CHECKED AND CREDIT CHECKED

November 26, 2018 – J anuary 11, 2020

BILINGUAL BANK OPERATOR, FULL TIME Community Savings Bank and Loan Association First point of Contact upon Bank Customers, Guests and Commercial contractors arriving to conduct business. I directed each individual visitor to the appropriate bank department and assisted Bank Customers in questions on their banking needs. Switchboard Operator for the entire bank with thorough knowledge of bank operations and personnel responsibilities. BILINGUAL TELLER,

*C OMMUNITY S AVINGS B ANK AND L OAN A SSOC .

Customer Service duties included processing of Commercial account deposits, coin counts, Auto Loan Payments, Mortgage payments, Retirement Deposits, Personal Account Bank deposits and withdrawals, College savings accounts deposits, Junior Savings Account deposits Certificate of Deposit Cash in, Balancing and auditing of Teller Drawer daily. I also processed utility payments and vehicle city stickers/plate stickers too. Bilingual Translation – Spanish for Customers Banking Needs. January 18, 2018 – November 23, 2018

BILINGUAL MANAGER & A DMINISTRATIVE A SSISTANT – F ULL T IME

*PLS CHECK CASHERS

Shift Manager supervising 6 or more Customer Service Representatives per shift. Manager duties included opening shift drawers, supervising transactions of new Customer Service Representatives, sales of city license plate stickers and window city stickers, new plate transfers, payroll check cashing and verification, maintained balance of currency in safe activity throughout the shift, answered incoming Customer Service calls and requests for quotes on services provided at PLS Check Cashers. Maintained daily communication and reports for Corporate Offices in Oak Brook, IL. October, 2016 – January, 2017 (CONTRACT)

BILINGUAL CLAIMS PROCESSOR/ADJUDICATOR – F ULL T IME

*AXA ASSISTANCE US – CHICAGO LOOP INSURANCE COMPANY Processing of International medical claims for Mexico AXA Assistance and numerous providers. Attained Contract Goal of over $1 million in revenue collections within 3 month period. August, 2010- January, 2011 (Internship)

BILINGUAL LAIMS A AUTHORIZER – F ULL T IME

*SOCIAL SECURITY ADMINISTRATION – CORPORATE BRANCH AT 600 W. M ADISON, CHICAGO, IL Processing of short term and long term disability claims, contact of claimants on discrepancies of their claim – auditing, updating of information on main database, Adjudication of multiple type of benefit claims such as adult disable child cases and other benefits within Social Security Administration benefits. EDUCATION

SEPTEMBER, 2010 - DECEMBER, 2011

C RIMINAL JUSTICE CERTIFICATION, FEMA CERTIFICATION AND UNARMED SECURITY CERTIFICATION COMPLETED

•ITT TECHNICAL INSTITUTE IN OAK BOOK, IL

COMPLETED Studies in Criminal Justice/Cybercrime Certification, FEMA Certification, UNARMED SECURITY OFFICER Certification and IT Technology. GPA 3.8-4.0 Awarded “Highest Grade Point Average Certificate” (in file).

December, 1990

REAL ESTATE LAW CERTIFICATION

•C-21 ACADEMY IN OAK LA WN, IL

ATTAINED MY LICENSE TO PRACTICE REAL ESTATE SALES IN ILLINOIS AS A REALTOR from January, 1990 till August, 2007.

SKILLS

● SPANISH INTERPRETER

● EMPLOYEE TRAINING & DEVELOPMENT CUSTOMER SERVICE SPECIALIST – BI LINGUAL

● OFFICE MANAGEMENT

● ADMINISTRATIVE SUPPORT SPECIALIST

A CTIVITIES

● CLAIMS ADJUDICATION

● MEDICAL CODING FAMILIARITY ● ILLINOIS REAL ESTATE LAW ● MICROSOFT SUITE/POWERPOINT ● CRITICAL THINKING

● PLANOGRAMMING – IN STORE SET UP

I VOLUNTEER IN THE LOCAL COMMUNITY PANTRY DISTRIBUTION CENTERS, HOMELESS SHELTERS - FOOD KITCHEN, OUR LOCAL CHURCH FUNDRAISING AND ELDERLY CARE AGENCIES AS PERSONAL ASSISTANT AND ALL GOD’S PEOPLE MINISTRIES - MONTHLY FOOD DISTRIBUTION.

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