Admin Clerk Call Centre

VERONICA SEANANYO MAOTO

House Number: **** Molotjwa Street Cell phone: +27-83-476-****

Dopsonville Email: adoedd@r.postjobfree.com

Soweto ID No: 790-***-**** 08 1

**** ***********: South African

Sex: Female D.O.B: 19 July 1979

KEY STRENGTHS

Good Interpersonal Skills

Team Player

MS Word, MS Excel & MS Outlook

Project participant

Client Orientation Skills

Strong organizational skills

Ability to work under pressure

PROFESSIONAL EXPERIENCE

National Call Centre Representative, Democratic Alliance - September 2018 to May 2019

• Call voters

• Answers inquiries by clarifying desired information.

• Resolves problems by clarifying issues, exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Maintains call center database by entering information.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Admin Clerk, Sandile Primary School, June 2012 – January 2013

• Data Capturing, Filling, Faxing and Photocopying

• Answering calls and Taking Messages

• Writing Reports and Memos and doing general office work

• Front desk assistance

• General office administration

Admin Clerk, Thembile Primary School, August 2011 – May 2012

• Data Capturing

• Filling, Faxing and Photocopying

• Answering calls and Taking Messages

• Writing Reports and Memos and doing general office work EDUCATIONAL QUALIFICATIONS

4

PROFESSIONAL PROFILE

Matric, Ramatu Secondary School (July 2008)

o Setswana

o English

o Afrikaans

o Biology

o Geography

o Commerce

o Mathematics,

o Public Administration N4

o Introduction to Criminology

N3 Certificate in Assistant Management, South West Gauteng College o Computer Fundamentals

o Information Processing

o Office Practice

o Computer Practice ( Ms Word, Ms Excel, Ms Outlook) Call Centre Certificate, Cornerstone (October 2009) o Outbound

o Inbound

o Computer Practice ( Ms Word, Ms Excel, Ms Outlook) N4 Certificate in Information Technology, Department of Education (LINCO) (2010) o Helpdesk

o Network Technical Support

o Software Technical Support

o Hardware Technical Support

o Advance Operating System

o Self development & End user

Code 10, Drivers licence

REFERENCES

Belinda Seekly/ Democratic Alliance Supervisor 010-***-**** / 073-***-**** Ms Tisetso Molotsane/ Sandile Primary School Supervisor 011-***-**** / 060-***-**** Ms Patricia Belle / Thembile Primary School Supervisor 011-***-**** / 079-***-****

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