SUDHAKAR K

No.*, Ram Nagar, Palaya pudur,

periyanaickenpalayam,

Coimbatore -641 020

Email: adoe3u@r.postjobfree.com

Phone: +91-991*******

Personal Summary:

To work in a challenging atmosphere where I could get an opportunity to learn and develop my technical skills.

Professional Profile:

Solution-driven professional with extensive experience in IT Support.

Customer focused, highly organized self-starter with effective customer service skills.

Motivated achiever, who exceeds goals, has been promoted regularly, earned highest customer satisfaction and has garnered numerous awards.

Resourceful, creative problem solver with proven aptitude to analyze and translate complex customer requirements and business problems and design/implement innovative custom solutions.

Professional Experience:

Organization: Hitachi Systems Micro Clinic Private Limited.

Client location: Spoton Logistics Pvt Ltd.

Duration: August 2020 – Till now

Designation: Sr. Desktop Support Engineer,

Role: IT Support

Responsibilities:

Installation and configuring windows operating systems and Linux on Client systems.

Troubleshooting hardware issues and upgrade the hardware as per the user requirement on Desktop and Laptops

Domain configuring, mapping drives and resolve the security related issues.

Configuring Network printers and scanners.

Installation and Troubleshooting all kind of application/software related queries

LAN and wireless Network configure and resolve the network connectivity issues.

Maintain the desktop, Laptops, printers, network hardware, system hardware, operating system and application software.

Resolving the technical issues facing by users like Outlook, Thunder Bird using Gsync, Google drive, Video conf. through remote support, as well as on field.

Installing and troubleshooting Antivirus with daily Updates,

Knowledge in Ticketing tools and provide the resolution raised by users

Organization: Indiabulls Housing Finance Ltd

Duration: July 2016 – May 2020

Designation: Senior System Administrator

Role: IT Support

Responsibilities:

Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network

Respond to the call outs with agreed SLA

Technical assistance to clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Provide support, including procedural documentation and relevant reports

Analyze records and logs to spot potential issues and publish self-enclosure report

Determine the issue and evaluate the best way to resolve it over on-call support

Troubleshooting of hardware and O/S, User Profiles Backup and Restore, Cabling, patching, and LAN troubleshooting

Handling the vender management and leading the team.

Organization: Incedo

Duration: September 2007– June 2016

Designation: System Administrator

Role: IT Support

Responsibilities:

Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.

Monitor and maintain computer systems and networks.

Prioritize and manage many open cases at one time.

User Profiles Backup and Restore in domain environment.

Installation of different application and troubleshooting.

MS outlook configuration and exchange, backup & restore and troubleshooting

Organization: Rama InfoTech

Duration: January 2003 – August 2007

Designation: System Engineer

Role: IT Support

Responsibilities:

OS installation: - Win XP, Win Server 2003, 2008, Win Vista, Windows 7.

Assembling, hardware up gradation and OS troubleshooting,

Windows maintenance, dual booting, upgrade & update the windows

Printer and Scanner installation and troubleshooting

Antivirus update & virus protection

LAN Networking in Domain environment, Map drive, Data sharing and TCP/IP Configuration, Internet Maintenance

Remote desktop and Remote assistance

Sharing folder, sharing device & Printer.

Academic Record:

B.E. (Electronics and Communication Engineering) 1998-2002

Adhiyamaan College of Engineering, Hoser, TamilNadu.

University of Madras.

D.E.C.E. (1995-1997)

Sree Narayana Guru Institute of technology. Coimbatore, TamilNadu.

State Board of Technical Education

Personal Details:

Father’s Name : J. Krishnan

Date of Birth : 14-MAY-1976

Gender : Male

Languages known : Tamil, English, Kannada

Permanent Address : 152 E/8, Missionary Hill, Stone House Hill (p.o), Udhagamandalam, Pin code-643 002.

Declaration:

I hereby confirm that the information given above is true to the best of my knowledge and belief.

Date :

Place : (SUDHAKAR K)

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