Insurance Specialist Central Iowa

Sharon A. Benning

**** ******* ******

Speedway, Indiana

*************@*****.***

Phone Number: 317-***-****

Objective

I am a sincere, loyal and dedicated individual who works well on my own and with others. I have extensive knowledge in the medical industry. I am seeking a position where I can develop and excel while giving my best to my employer.

January 2020- Present

Kroger

Cashier

In this position I am responsible for ringing out customer grocery orders and making sure they have a great shopping experience.

Marian University School of Medicine June 2014-January 2020 Standardized Patient Evaluator

In this position I assist in helping the upcoming physicians to become familiar with their interactions with patients, learning to think about the potential diagnosis of their patient and also grading the upcoming physician.

Metropolitan Atlanta Rapid Transit Authority November 2011-May 2013 Mobility Operator

In this position I am responsible for the safe and efficient transportation of our clients to and from various places here in the Atlanta Metro area.l Family Dollar-Atlanta Georgia April 2010 – April 2011 Being an associate I am responsible for checking out clients that have made purchases, I also stock merchandise and do refunds. I was promoted to Assistant Manager in August of 2010. Insurance Specialist

Preferred Medical Deposit Urbandale, Iowa May 2009 - September 2009 In this position I was responsible for recouping overdue insurance payments from Medicaid and other insurance companies either by having the patient pay or the new insurance company of the patient to pay the outstanding balance.

Downtown Des Moines Marriott Hotel, May 2008 - August 2008 This is the third time I have worked for the Marriott, in this position I was responsible for answering a multi-line phone and transferring calls to the correct area or guest. I was also responsible for faxing and checking and making reservations and blocking rooms. Components Tech 2

Blood Center of Central Iowa - Des Moines, Iowa February 2007 - May 2008 Duties to include but not limited to the handling of blood units with structured parameters to ensure the appropriate outcome of plasma, cryo or whole blood. I would oversee the filtering process daily; this process is quite lengthy and very detailed to provide the utmost accuracy for the end result, which is a quality product for our customers. Review Assistant 1

Encompass Health Management Systems-West Des Moines, Iowa October 2004- December 2006

My employment began in the Customer Service Department as a Review Assistant 1. My daily duties consisted of taking incoming calls from patients, doctor’s offices and/or hospitals who wanted to obtain pre-certification for policy holders of our clients. I was offered the opportunity for advancement and I accepted the position and became a mentor, within this position I was responsible for 6 employees until the call center shut down at 7pm. I was also required to handle all the call that the RA1 needed assistance with to ensure the caller received a satisfactory outcome. I was also required to assist with stats on employees and entering numerous webs with clinical information which needed cases started to progress within our process of medical reviews. In January 2006, I was again shown another chance for advancement and began downstairs in the Appeals Department as an Administrative Assistant. This position required me to set meetings and take meeting minutes, also ensuring that the doctors and nurses licenses were current, plus keeping up with the calendar to show the availability of the physician reviewers to those who need them. My duties also included answering multiple phone lines and directing the calls/callers to the appropriate areas. Scanning of medical records, photos and confidential documents and working the letter distributing machine. I also found other ways within this position to save the department money and time re: UPS packages and covering for other staff when quested to do so and anything else the managers needed help with. Admitting Rep

Des Moines General Hospital/Metropolitan Medical Center, Des Moines, Iowa Sept 1997-Nov 2001

Within this position I would greet and check in the patients that were presenting to the Emergency Department and/or those having outpatient testing or scheduled admits. I was offered an opportunity for advancement to Senior Admitting Rep, and I welcomed this. With this position came more responsibility such as carrying a pager 24/7, should one of the other employees in my direct area not be able to work due to illness, emergency or any other issue, I would step in and fill that void even if it meant working double or triple shifts to have accurate coverage.. Again after sometime I was offered the Admitting Supervisor position, this position required that I still carry the pager and remain on call plus I was asked to do all the reviews and hiring of our Admitting/Intake Department employees that I was responsible for on a daily basis, with all records including performance expectations and daily stats. Des Moines Metropolitan Transit Authority

Jan 1997-Aug 1997

In this position I obtained a class B commercial driver’s license with passenger endorsements and drove for Para transit and the full size bus.

Education

East High School-Des Moines, Iowa August 1966-June 1969 GPA: 3.7-4.0

Des Moines Area Community College Ankeny Campus

Nurse Aide/Orderly Certificate Course June 1974

This was a 120 hour course where I learned to take the temperature, pulse and respirations of patients in hospitals, nursing homes and doctors’ offices. I also learned to so specific and non-specific testing for urinalysis and the responsibility of caring for pressure sores for patients that were in bed for prolonged periods of time along with many other testing procedures. Des Moines Area Community College Ankeny Campus

Unit Secretary Certificate Course 1978

In this course I was the clerical person for the nurses, I would take the doctors’ orders and make sure the tests, diets, medications and or therapies for that particular patient is ordered and the chart would then be place where the nurse could sign off that everything had been ordered and completed, this was a very complex position since the slightest mistake could result in a tragedy for a patient should the wrong medication end up on the wrong patients chart.

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