Insurance Specialist Resolution

S

Alicia Solomon

773-***-**** ******.*********@*****.***

Chicago, IL

SUMMARY

Dedicated, trust-worthy, and responsible for Administrative and Insurance specialist who has over 5 years experience working in the same job expertise successfully providing administrative and customer service support to the operational department. High motivated, and proven ability to work independently, manage multiple projects and meet tight deadlines Ability to computer the amounts of commissions, discounts, proportions, percentage, etc,.

SKILLS

Organizational Skills

MS Office

Communication Skills

EXPERIENCE

Financial Management System

Rosemont, IL

Default Resolution Specialist / Oct 2016 to Current

Provided revenue recovery and payment integrity services to government agencies with compliance-driven portfolio needs.

Used Attain all Key Performance Indicators (KPI's) and monthly performance goals.

Located and notified borrowers of delinquent student loan accounts by mail or telephone.

Recorded and updated account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts.

Performed various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.

Provided quality customer service to minimize complaints and exposure to legal actions.

Adhered to the FDCPA, Privacy Act, and all federal and state laws governing the industry.

Instructed clients on how to apply make-up to achieve desired look.

Provided excellent customer service and skin care treatments to all clients.

Van Ru Credit Corp

Des Plaines, IL

Collections Associate / Feb 2015 to 10/16

Developed rapport and instills confidence with clients in order to develop credibility & earn their trust as a relationship manager.

Developed and maintained long-term, profitable relationships and expanded share of wallet.

Contacted the customer to obtain the necessary information to manage their application ensuring the customer is aware at all times of the status/result of the present and future payments.

Handled incoming calls in an informed, professional, and efficient manner.

Addressed the most complex escalated customer requests and transactions.

Probed to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.

Integrated marketing promotions and programs into customer conversations as appropriate.

T-Mobile

Hanover Park, IL

Retail Sales Representative / Oct 2010 to Feb 2015

Managing inventory

Sales

Customer Service

Cashier

Administrative Duties

Maintaining inventory in the back

Arranging inventory on the store floor

Tagging merchandise

Setting up promotional material and displays

Replenishing inventory

Reorganizing items

Maintaining a neat and tidy store

Persuading customers to buy a product

Be informed of the products’ specifications and information

Identifying customer needs and directing them to an appropriate product

EDUCATION AND TRAINING

High School Diploma

Carl Shurz High School 1998

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