Admin Support, Customer Service in Healthcare, Neurosurgery Revenue

suzieagoodson@SUSAN sbcglobal.net GOODSON 281-***-**** Pearland, TX 77581

Resourceful Administrative Coordinator providing support to internal and external operations. Expert at creating a enjoyable workplace for employees through event planning and team-building activities. Providing excellent support to administration as well as maintaining excellent customer service. Administrative support specialist

Administrative operations

Revenue cycle abilities

Epic knowledge

Administrative management abilities

Unit administrative support

Customer Service

Health Care Knowledge

Administrative Coordinator/Revenue Specialist Baylor College of Medicine-Dept of Neurosurgery - Houston, Tx

10/2015 - 06/2020

Ability to verify medical benefits and create surgery estimates, collect monies in office and by phone. Counsel patients on insurance matters and payment due. Collect bad debt balances due following surgery. Maintain missing charges report daily for all surgeons, addendums, amendments and missing dictations. Communicating on daily basis with faculty regarding missing charges pending. Provides administrative support to faculty and staff to assure continuity of operations and to fulfill various clinical and administrative services.

Ability to independently identify areas of concerns regarding various areas around revenue cycle. Office Manager American Anglers Plumbing - Pearland, Tx 01/1990 - 06/2020 Oversaw office financial management, including AP/AR and payroll administration. Scheduled repair calls

Answer phone and answered all inquire

Managed employees work schedule

Managed service trucks and repairs

Part Time Bank Teller Pearland State Bank - Pearland, TX 06/2010 - 10/2015 Receive teller cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.

Processed customer transactions, including loan payments, safe deposit boxes and check-cashing. Entered transactions into computer and issued customer receipts. Reconciled cash and checks against computer records at end of shift. Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.

Served approximately 30 customers each shift, remaining composed and professional even in high-stress situations.

Warmly welcomed customers and offered pleasant service during entire transaction. Summary

Skills

Experience

Dulles High School Sugarland, Texas 06/1980

High School Diploma

Education and Training

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