Customer Service Rep

Jamie

Cook

jcook****@gmail.c

om 470-***-****

I have been in the medical field for 19 years, from private duty to long-term care facilities. I am interested in clerical/computing,and customer service. The beneficial part is that I can be molded into what your company needs. Authorized to work in the US for any

employer

Work

Experience

Customer Service Representative

Southeastern Transportation -

Atlanta, GA July 2018 to April 2021

Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests into the SETI system as well as documenting complaints and issues while providing superior customer service to members.

CNA - Certified Nursing

Assistant A.G. Rhodes - Atlanta,

GA May 2016 to April 2017

Responsibilities Working under the supervision of nurses to provide high quality care to residents, which includes but not limited to feeding, bathing and dressing residents; taking vital signs; serving meals and making beds. Help with the setup of medical equipment and answer call lights

CNA - Certified Nursing

Assistant Arrowhead Health and Rehab

- Jonesboro, GA November 2014 to

August 2016

Responsibilities Working under the supervision of nurses to provide high quality care to residents, which includes but not limited to feeding, bathing and dressing residents; taking vital signs; serving meals and making beds. Help with the setup of medical equipment and answer call lights.

Skills Used excellent verbal and

written communication High level of

clinical skills Skilled at providing

routine care

CNA/Activities Director

Sarahcare Adult Day Service -

Riverdale, GA February 2014 to

September 2014

Responsibilities Responsible for helping participants to and from the restroom and feeding. Was responsible for having different activities for the participants while at the center, including but not limited to arts and crafts, speakers, praise and worship and planning day trips for those that were limited to no assistance. Accomplishments The participants and the

stories, so much to learn.

Certified Nurse

Assistant Benton Manor -

Stockbridge, GA October

2013 to May 2014

Responsibilities Assist with ADL'S, in an assisted living environment. Serve meals, help with laundry and activities for the residents. Accomplishments The interaction between the residents, they always kept me on my feet and the knowledge from them was endless and beneficial. Certified Nursing

Assistant Greentree Manor -

Waterford, CT October 2010 to

June 2013

Healthcare

Services

Assist residents with activities of daily living, including dressing, grooming, bathing, feeding, and transport. Take vital signs. Conduct range of motion and memory exercises.

Certified Nursing

Assistant Fountainview

Rehab & Health October 2010

to March 2011

Assisted with activities of daily living including bathing, grooming, feeding, arts and crafts in the nursing home

Certified Nursing

Assistant NHC Healthcare -

Sumter, SC November 2008 to

October 2010

Healthcare

Services

Assisted with ADL's, included but not limited to grooming, bathing, feeding, taking vital signs and helping with bereavement.

Biller/Coder/Receptionist CT

Behavioral Associates - New London,

CT 2009 to 2010

Check in/out patients, verify insurance, make

appointments.

Customer Service Rep/ Ticket

Agent Cross Sound Ferry - New London,

CT June 2006 to November 2008

Travel, Transportation and

Tourism

Customer Service Representative

CT to Long Island - New London, CT

April 2006 to June 2006

April 2006 - June 2006 Family

Dollar New London, Connecticut

Retail

Stocked shelves and worked at the cash register to cash out customer transactions on a daily basis.

Educatio

n

Certificate in Culinary

Escoffier - Boulder November

2017 to December 2018

Vocational in Clerical Word-processing,

CNA Opportunity Industrialization Center - New

London, CT

Vocational in Medical Billing and

Coding Ridley Lowell Business Institute -

New London, CT

Skil

ls

Scheduling, Microsoft Excel, Microsoft Office,

Filing, Billing

Additional

Information

Weekly Top Call Taker,Provider

Line/QUE/ Administrative Line,

Logisticare

Contact this candidate