Service Representative Customer

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

CHRISTINA ATKINSON

Greenwood, MO, 64034 816-***-**** *********************@*****.*** Hardworking Customer Service Representative with 10 years of experience working with Call Centers. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and repeat customers.

• Sales expertise

• Order fulfillment

• Credit card processing

• Technical Support

• Complaint resolution

• Money handling abilities

• Professional telephone demeanor

• Administrative support

• Creative problem solving

• Service standard compliance

CUSTOMER SERVICE REPRESENTATIVE 04/2011 to Current Usa Technologies Inc., St. Joseph, Missouri

• Regularly exceeded daily sales and product add-on quotas. Provided primary customer support to internal and external customers in fast-paced environment.

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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

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• Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

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• Cultivated customer loyalty, promoted repeat customers and improved sales. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

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• Educated customers on promotions to enhance sales.

• Responded to customer requests for products, services and company information.

• Consulted with outside parties to resolve discrepancies and create effective solutions. Associates : Medical Assisting, 11/2012

Vatterott College - Kansas City - Kansas City, MO

• Graduated in Top 90% of Class

• Dean's List every semester

• Graduated with 3.98 GPA

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